Patrick Shepherd Email & Phone Number

United States

• Conduct standup meetings to ensure that the entire team is aware of impediments, what stories are done or not-done, and what tasks are ready to be pulled from one team member's to-do list.• Provide leadership helping the Agile teams adhere to the rules of Scrum, applies the practices and principles of SAFe (Scaled Agile Framework for Enterprise), and works within and outside the team to remove impediments.• Addresses and eliminates impediments beyond the team’s authority or items that require support from other teams by working with the Line of Business and stakeholders.• Builds an environment of continuous improvement and encourages a healthy intra-team dynamic by facilitating team retrospectives, coaching team on problem solving and conflict resolution, and escalating issues when necessary.• Supports and educates the Product Owner, especially with respect to maintenance and work on the product backlog that includes guiding the team through estimating and forecasting the project.• Create and maintain budget along with all expensive that incur during the project.

Birmingham, Alabama Area

• Agile work included creating Epics, user cases and user stories following Scrum methodologies and Gherkin language. • Conduct standup meetings to ensure that the entire team is aware of impediments, what stories are done or not-done, and what tasks are ready to be pulled from one team member's to-do list.• Setup multiple teams with Scrum and Kanban boards and assist with implementing Agile methodologies and follow all Scum guidelines.• Work with Business Partners and shareholders to determine deployment priorities based team capacity.• Make technical enhancements in the Salesforce system based on Business Requirements from Line of Business. • Work with outside vendors and team developers on production issues and provide updates including tracking the process using Jira. System • Admin work to include custom objects, fields and record types. Optimize and edit page layouts, roles and profiles including changes for Salesforce 1 mobile along with any needed validation rules.

Birmingham, Alabama Area

• Perform work as Business Analyst for the Amex Credit Card project helping to implement technology solutions in a cost-effective way by determining the requirements of the project and communicating them clearly to stakeholders, facilitators and developers.• Duties included production support of Online Account Origination applications and working with Telephone Banking group to analyze reasons for review, errors and declination. • Pull reports of application data from production and analyze data for incomplete and declined applications. • Perform as BA/Scrum for the Customer Relationship Manager system dealing with future and current customers, optimizing and systematizing relationships.• Create Kanban boards, use cases and all documentation. • Follow all Agile/Scrum procedures for implementing current and future Sprints. Conduct Daily Standup meetings and act as liaison between Development Team and Line of Business.

Birmingham, Alabama Area

• Manage ATM installations and all activities during installs, software and hardware upgrades. Assist vendor technicians with technical instructions and provide support with hardware and software. • Maintain documentation and tracking of site preparation, network connectivity, troubleshooting and software testing. • Perform duties as Technical Lead for in house technicians and the monitoring and support team. Keep all teams updated on new procedures and updates. Maintain and create training documentation. Monitor and manage multiple projects related to ATM Operations. • Act as liaison between ATM Operations and OSO group for Proview and all software development changes and updates for software pushes to the fleet. • Assist with testing and evaluation of all new changes with ATM software images, security, executable packages and updates. • Work with the installation and monitoring team on daily issues and provide reports to management. • Monitor daily and monthly outage reports and provide updates and causes of issues.

• Managed requirements from client requests, reviewed each project request, and offered professional analysis for client solutions; initiated project kick-offs and managed execution to completion of the recommended client solution. • Software implementation for servers and workstations. Collaborated with development teams to coordinate QA testing in non-production and production environments. Proprietary software included Remote Check Capture, Check 21, CAPI, Ranger, and document scanner software.• Server engineering responsibilities included installation of database servers (SQL), file servers, setting hardware partitioning using Single Array System (SAS), and connectivity to check capture scanners.• Built primary and secondary domain controllers, installed all Microsoft patches and updates to ensure all systems ran on the most current releases.• Provided enterprise level support for clients. • Managed all asset inventory in the warehouse and to the clients.

Maintain and manage 16 servers and over 200 workstations and laptops. This includes administering these systems remotely in other cities. Responsible for all Anti-virus programs and updates using Trend Micro. Perform all backup procedures for servers and workstations using Veritas Backup Exec 10. Test and push all Microsoft updates to all servers and workstations. Provide and design training for all technologies related to business. Design and develop test lab for project integration for new software and hardware. Provide all hardware maintenance and repair of servers, laptops and workstations. Use Ghost server to install images on all systems. Monitor and maintain Anti-Spy ware for the entire network using Trend and other freeware programs, this helped keep down trouble calls. Install and maintain Act server. Install and maintain Link-Sys wireless router. Serve as technical resource to identify and implement department goals and monitor budgets for all hardware and software purchases and upgrades. Assist in directing information technology budgeting, strategic and tactical information planning, business process and re-engineering. Develop and recommend plans for hardware/software implementation. Design infrastructure for Microsoft upgrades and implementation.

Perform all network and domain functions for over 40 clients. This includes installing servers and workstations. Operating systems include NT Server, Windows 2000, 98, XP and Small Business Server 2003. Experience with all MS Office products. Also performed PC maintenance with hardware repair and upgrades. Managed Exchange servers using 5.5 and 2003. Troubleshoot various hardware and software problems. Installing and support of switches and routers, including some Wi-Fi setup with Linksys, D-Link and Belkin routers. Transform functional requirements into system specifications. Monitor all servers for Windows updates and service patches. Build and manage ACT database and server. Define test plans and test acceptance criteria. Maintain all network documentation. Execute test and evaluate results. Experience in customer technical support in an information security specialist role. Experience with gathering system information on threats and vulnerabilities, developing system security plans. Perform system security setup using various firewall hardware and software. Maintain Norton anti-virus Control Center and Server. Successfully manage projects as they are assigned with review of success based upon budgetary impact. Successful achievement of customer satisfaction and ability to keep reporting data current and accurate as it applies to the project.

 Day to day management, development and growth of technical professional program. Responsibilities include interviewing potential candidates and evaluate needed skills for open positions, performance reviews, and review work and vacation schedules. Act as a technical resource for the department in identifying customer needs. Design and maintain company web page. Manage all personnel issues, Help Desk system and personnel concerns related to process control environment.  NT Administration and domain management. Perform all network operations such as creating accounts and profiles. Administer Veritas Netbackup 5 on 40 Servers with NT 4.0, 2000, 2003 and SQL Client, Compaq DL, ML 380 Servers using 1gig Cisco Ports with Storage Tek 40 tape jukebox. 7 NT and 2000 Servers running Novanet 8 on various hardware platforms on Compaq Servers, DLT drives were Compaq 40/80. Perform upgrades for NT Server, Workstation, 2000-03 Server and XP Professional including all service packs system updates. Design and implementation of new Primary and Backup domain controllers. Test and research new technology for company and customers. Administer anti-virus server and definitions. Administer WINS and DNS servers. Web server and Terminal services. Maintain disaster recovery procedures and plans. Dispatch service technicians and manage Help Desk and Call Center. Responsibility for configuration of new systems, to include new applications, installing Cisco switches, assisting with the administration and monitoring of internal security systems, distributing software upgrades, data center monitoring, enforcing of licensing agreements, maintaining storage management within the data center. Create or acquire & apply corrective actions and/or circumventions to alleviate problems. Construct and monitor Service Level Agreements for all technologies in place and operating.

Administer 2 Servers running ArcServe, one each of OS/2 and NT 3.51. Monitor and maintain backup routines for these servers along with workstations running Veritas/Backup My PC. 6 Systems were NT 4.0 Workstation and Windows 95. Hardware consisted of Compaq and DEC PC's. Installation and configuration of server and workstation’s, including all tape hardware and drivers. Responsible for integration of OS/2 over to Windows NT platform. Provide support and maintenance for 200 IBM ThinkPad’s, test and evaluate new products and software. Perform all network functions that include setting accounts and policies, server upgrades, service pack upgrades, server backups and performance monitoring. Monitor and manage daily work activities for Help Desk staff. Perform employee reviews and provide motivation. Serve as technical resource to identify and implement department goals and monitor budgets for all hardware and software purchases and upgrades. Assist in contract negotiations with various vendors and equipment manufacturers including IBM, NEC and Compaq representatives. Review analyses of activities, cost, operations and forecast data to determine department progress and direction. Manage all activities related to Thin/Client and LAN operations. Routine maintenance of all server and workstation system updates.

Serve as technical resource for executive management and high level customers. Install and maintain backup routines for IBM servers and workstations using NT 3.51 and 4.0. Backups were native internal Travan 3 and 5 gig drives using NT Backup program. Monitor weekly and monthly backup routines. Install and configure all tape drives including software and current drivers. Coordinate with sales personnel and customers for local resource, business and systems upgrades and implement resources needed for particular requirements. Responsible for managing and coordinating customer call tracking, troubleshooting and problem resolution. Manage daily activities of technical staff and provide support and motivation. Dispatch service technicians, manage Help Desk and Call Center, manage parts inventory program, and manage accounts receivable. Install and service PC’s, printers and software related options. Achieved factory certification for IBM, Lexmark, NEC, Apple/Macintosh, AST, Compaq and Hewlett Packard. Attained A+ certification (industry standard for computing technology). Prepare and perform training for customers and company personnel. Worked hands on with various operating systems, hardware, and software relating to engineering, support and administration of local network. Interface with industry on information technology standards and current products.

Oversee planning and implementation of all business information systems such as sales, operations, part inventory cost and internal communications. Responsible for interviewing, screening and placement of new employees. Develop technical program for service department for technicians and temporary staff. Monitor part and equipment budgets for service department. Personnel duties include performance evaluations, payroll and vacation schedules. Implement and design service contracts to provide clients with technical personnel and maintain client/customer relationship. Prepare contacts for all services sold to customer base. Meet with vendors to ensure that equipment and service will meet customer requirements and business needs. Direct negotiations with sales force and customers in regard to services that will be provided. Repair and installation of Cannon and Minolta copiers and faxes. Parts and equipment inventory. On-site and telephone support for end users and all customers. Install IBM systems and related software. Train and support end users of DOS, Lotus, and PC Write.