Patrick Shepherd Email & Phone Number

United States

• Conduct standup meetings to ensure that the entire team is aware of impediments, what stories are done or not-done, and what tasks are ready to be pulled from one team member's to-do list.
• Provide leadership helping the Agile teams adhere to the rules of Scrum, applies the practices and principles of SAFe (Scaled Agile Framework for Enterprise), and works within and outside the team to remove impediments.
• Addresses and eliminates impediments beyond the team’s authority or items that require support from other teams by working with the Line of Business and stakeholders.
• Builds an environment of continuous improvement and encourages a healthy intra-team dynamic by facilitating team retrospectives, coaching team on problem solving and conflict resolution, and escalating issues when.
• Supports and educates the Product Owner, especially with respect to maintenance and work on the product backlog that includes guiding the team through estimating and forecasting the project.
• Create and maintain budget along with all expensive that incur during the project.

Birmingham, Alabama Area

• Agile work included creating Epics, user cases and user stories following Scrum methodologies and Gherkin language.
• Conduct standup meetings to ensure that the entire team is aware of impediments, what stories are done or not-done, and what tasks are ready to be pulled from one team member's to-do list.
• Setup multiple teams with Scrum and Kanban boards and assist with implementing Agile methodologies and follow all Scum guidelines.
• Work with Business Partners and shareholders to determine deployment priorities based team capacity.
• Make technical enhancements in the Salesforce system based on Business Requirements from Line of Business.
• Work with outside vendors and team developers on production issues and provide updates including tracking the process using Jira. System

Birmingham, Alabama Area

• Perform work as Business Analyst for the Amex Credit Card project helping to implement technology solutions in a cost-effective way by determining the requirements of the project and communicating them clearly to.
• Duties included production support of Online Account Origination applications and working with Telephone Banking group to analyze reasons for review, errors and declination.
• Pull reports of application data from production and analyze data for incomplete and declined applications.
• Perform as BA/Scrum for the Customer Relationship Manager system dealing with future and current customers, optimizing and systematizing relationships.
• Create Kanban boards, use cases and all documentation.
• Follow all Agile/Scrum procedures for implementing current and future Sprints. Conduct Daily Standup meetings and act as liaison between Development Team and Line of Business.

Birmingham, Alabama Area

• Manage ATM installations and all activities during installs, software and hardware upgrades. Assist vendor technicians with technical instructions and provide support with hardware and software.
• Maintain documentation and tracking of site preparation, network connectivity, troubleshooting and software testing.
• Perform duties as Technical Lead for in house technicians and the monitoring and support team. Keep all teams updated on new procedures and updates. Maintain and create training documentation. Monitor and manage.
• Act as liaison between ATM Operations and OSO group for Proview and all software development changes and updates for software pushes to the fleet.
• Assist with testing and evaluation of all new changes with ATM software images, security, executable packages and updates.
• Work with the installation and monitoring team on daily issues and provide reports to management.

• Managed requirements from client requests, reviewed each project request, and offered professional analysis for client solutions; initiated project kick-offs and managed execution to completion of the recommended.
• Software implementation for servers and workstations. Collaborated with development teams to coordinate QA testing in non-production and production environments. Proprietary software included Remote Check Capture.
• Server engineering responsibilities included installation of database servers (SQL), file servers, setting hardware partitioning using Single Array System (SAS), and connectivity to check capture scanners.
• Built primary and secondary domain controllers, installed all Microsoft patches and updates to ensure all systems ran on the most current releases.
• Provided enterprise level support for clients.
• Managed all asset inventory in the warehouse and to the clients.

Maintain and manage 16 servers and over 200 workstations and laptops. This includes administering these systems remotely in other cities. Responsible for all Anti-virus programs and updates using Trend Micro. Perform all backup procedures for servers and workstations using Veritas Backup Exec 10. Test and push all Microsoft updates to all servers and.

Perform all network and domain functions for over 40 clients. This includes installing servers and workstations. Operating systems include NT Server, Windows 2000, 98, XP and Small Business Server 2003. Experience with all MS Office products. Also performed PC maintenance with hardware repair and upgrades. Managed Exchange servers using 5.5 and 2003..

 Day to day management, development and growth of technical professional program. Responsibilities include interviewing potential candidates and evaluate needed skills for open positions, performance reviews, and review work and vacation schedules. Act as a technical resource for the department in identifying customer needs. Design and maintain company.

Administer 2 Servers running ArcServe, one each of OS/2 and NT 3.51. Monitor and maintain backup routines for these servers along with workstations running Veritas/Backup My PC. 6 Systems were NT 4.0 Workstation and Windows 95. Hardware consisted of Compaq and DEC PC's. Installation and configuration of server and workstation’s, including all tape hardware.

Serve as technical resource for executive management and high level customers. Install and maintain backup routines for IBM servers and workstations using NT 3.51 and 4.0. Backups were native internal Travan 3 and 5 gig drives using NT Backup program. Monitor weekly and monthly backup routines. Install and configure all tape drives including software and.

Oversee planning and implementation of all business information systems such as sales, operations, part inventory cost and internal communications. Responsible for interviewing, screening and placement of new employees. Develop technical program for service department for technicians and temporary staff. Monitor part and equipment budgets for service.