Patrick Sinclair Email & Phone Number

Toronto, Ontario, Canada

• I manage a set of cross-functional teams focused on delivering the best payment experiences in the e-gaming space. My department currently has Developers and Quality Assurance Specialists, and has previously included.
• Resource management including hiring team members, facilitating, and organizing training within the team, conducting periodic performance reviews, and maintaining team morale through discussions, programs, and events
• Mentor Team Leads and aspiring leaders by providing guidance, as well as finding and creating opportunities to develop their leadership skills.
• Define policies, procedures, and guidelines to provide operational clarity and also share retrospective findings across teams
• Conduct strategic planning sessions with stakeholders and technology leaders
• Stakeholder communication and expectation management

Same as my current role prior to the merger with Flutter

Toronto, Canada Area

• Managed a functional team of ~20 Business Systems Analysts
• Interviewed, hired, and mentored new team members
• Provided escalation point for difficult situations to ensure stakeholders were satisfied with results
• Performed SME role and made recommendations on product direction and solutions to problems
• Hosted JAD sessions with product and development teams
• Worked with development teams to solidify technical requirements and implementation details.

• Interviewed, hired, and mentored new team members
• Provided analysis services to product stakeholders
• Hosted JAD sessions with product and development teams
• Reviewed software requirement for quality, and made suggestions to improve designs
• Assisted developers with implementation plans and architecture reviews
• Performed SME role and made recommendations on product direction and solutions to problems

• Provided analysis services to product stakeholders
• Assisted developers with implementation plans and architecture reviews
• Performed SME role and made recommendations on product direction and solutions to problems
• Created technical specifications in collaboration with product stakeholders and developers

• Developed and tested fixes to address production software issues
• Reverse engineered legacy system to create new Dev and QA Environments using VMware images
• Production software rollouts focused on evolving the process to minimize downtime

• Provided technical support to customers
• Understand software prerequisites and operational needs and develop installation packages
• Prepared install CD images using developed installation packages for duplication and distribution