Patrick Walker Email & Phone Number

Southlake, Texas, United States

• As VP Technical Service – Flexeserve Inc., I’m responsible for:
• Building a third-party technical service network for North, Central and South America
• Liaising with suppliers and rep groups
• Developing a responsive technical service provision
• Managing technical service infrastructure nationwide
• Implementing regional service infrastructure prior to equipment rollout

Dallas, Texas, United States

• As Vice President of Sales, Southeast Region at Star Holdings Group, I was responsible for:
• Developing regional network comprising equipment reps and dealers
• Managing diverse network of foodservice professionals
• Maintaining relationships between dealers and clients
• Maximising customer uptime
• Response handling

United States

• As Vice President of Business Development at Onnera Group, I was responsible for:
• Identifying new clients and business areas nationwide
• Building productive working relationships with partners
• Implementing private label programs with dealers
• Developing sales rep network to penetrate local marketplace
• Managing direct sales with end users and sales network

Dallas, Texas, United States

• As Director of Business Development at Electrolux Professional USA, I was responsible for:
• Identifying major brands in the marketplace
• Converting major brands into national accounts
• Negotiating contracts and pricing with multiple clients
• Forecasting segment sales and market trends
• Building a list of national accounts and major clients

Dallas, Texas, United States

• As Director of Technical Sales at Electrolux Professional USA, I was responsible for:
• Specifying customized products for national accounts
• Managing manufacturing timelines and deadlines
• Liaising with R&D and clients for the development of new products
• Sourcing parts and products to a high standard
• Implementing customized products into major brands

Dallas, Texas, United States

• As Director of Service for North America at Electrolux Professional USA, I was responsible for:
• Developing the national service network
• Negotiating and managing contracts with all third-party providers
• Implementing service provider guidelines
• Establishing parts inventory procedure and equipment training
• Overseeing inventory, documentation and sales support

Springfield, Illinois Metropolitan Area

• As Support Manager at Bunn-O-Matic Corp., I was responsible for:
• Managing all aspects of service and support department
• Developing and maintaining service contracts to third-party providers
• Improving first-time fix rate from 50% to 93%
• Streamlining nationwide service network
• Overseeing departmental budget, training and professional development

Mundelein, Illinois, United States

• As Worldwide Customer Service and Quality Assurance Manager at Carter-Hoffmann Corp., I was responsible for:
• Managing worldwide rollout to major brands, including McDonald’s
• Establishing service network and training service providers
• Providing quality assurance tracking and inspection on all equipment
• Establishing and maintaining quality assurance procedures
• Implementing ISO processes across company