• Promoted to oversee sales and daily operations for Hugo Boss outlet store following superior-rated performance as assistant selling managerin the #1-ranked store in San Francisco Bay Area. • Manage a $5M, 12-employee, high traffic location; enforce sound merchandising and loss control strategies; manage payroll, training, scheduling, execute corporate programs, promotions and policies; and drive optimal customer satisfaction. • Exceeded sales and profit goals by up to 30% and 13%, respectively, from first year of opening and over (2) years elevated the Livermore location from Top 10 store in the country to Top 5 store. • Assumed the General Manager while position in the interim of the positon being vacant, ensuring appropriate staff levels at all times, payroll, ordering, and preparing store for the 2015 holiday season. In this time, our yearly goal was met 2 months ahead of schedule. • Led store for it’s grand opening in holiday of 2012, preparing merchandise, implementing key promotions, and going on to become the mostsuccessful Hugo Boss store launch in the company’s history, by having a profitable opening.• Coaches floor sales team, highlighting opportunities, and providing constructive feedback to increase performance and better assist customers.• Regularly communicates with Regional and District Managers to discuss strengths, opportunities, and trends in the business.• Reconfigure sales floor to keep experience fresh, attractive, and drive purchase intent. • Educate customers regarding the wide section of Hugo Boss product lines, while guiding their selection of fit and style.

• Supervised up to ten sales associates at a time and ensured they adhered to the company’s customer service standards. • Assisted store and assistant managers in daily duties, discipline, bookkeeping, and payroll. • Ordered and received merchandise and store supplies while offering exceptional customer service at all times.• Reconfigured key areas of the sales floor to enhance the customers’ shopping experience as well as maintained look of the sales floor.• Reconfigured warehouse area to ease transition to new CVS receiving procedures.• Oversaw new team member training.

• Organized weekly plans and supervised one to four teams to execute timely and accurate workstation relocations including interoffice moves after the acquisition by CBS, easing the transition for new CBS Interactive teammates. Many of these were often completed ahead of schedule.• Acted as the first point of contact for Executives regarding special needs such as conference support, and ergonomic issues and office reconfigurations. • Attended to all aspects of the building and employee needs.• Managed and maintained conference rooms for internal and external meetings and special events.• Created and disseminated updates from the Facilities department to the rest of the company such as CNET receiving the Energy Star rating and promoted and executed new ways that would continue the idea of being environmentally conscious within the company.• Trained and supervised new team members and distributed incoming assignments to the team via a database task system in order to provide the timeliest and efficient service to customers creating a team that was always welcomed and respected.

An Indianapolis based retail chain that provides top quality service and knowledge to customers regarding their pets' needs.; Acted as first and last point of contact for customers, assisted managers in their duties, and answered phones. Updated customer database to ensure accurate tracking of key promotional items for customer incentive program.Managed customer demographic feedback for possible future expansion which led to a new location planned.Collaborated with Corporate on key point of purchase items that increased revenue.