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Patrick Brown Email & Phone Number
Sales Development Representative
at
OX Security
LinkedIn matched
3 data sources
Profile completeness 100%
Current company
Role
Sales Development Representative
Location
Odessa, Florida, United States
Company size
Who is Patrick Brown? Overview
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Quick answer
Patrick Brown is listed as Sales Development Representative at OX Security, a company with 170 employees, based in Odessa, Florida, United States. AeroLeads shows a matched LinkedIn profile for Patrick Brown.
Patrick Brown previously worked as Account Executive at Activated Insights and Customer Success Manager at Vercel. Patrick Brown holds Mta, Information Technology from Microsoft Software And Systems Academy.
Company email context
Email format at OX Security
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OX Security
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Profile bio
About Patrick Brown
As a Technical Customer Success Manager at Lyte, I am responsible for onboarding, implementing, and servicing enterprise and commercial size clients. I have a proven track record of developing and executing client training programs, performing tier 1 troubleshooting, and strategizing with internal and external stakeholders to increase customer engagement and revenue. My book of business consists of 22 accounts, generating $14M ARRI have a strong background in customer success, having worked as a Customer Success Manager at Lyte and Thryv, where I managed internal onboarding processes, negotiated long-term contract renewals, monitored client metrics, and led a department-wide initiative to increase upsell opportunities. I hold a MTA: Software Development Fundamentals certification from Microsoft and a CompTIA Security+ ce certification. I completed the Microsoft Software and Systems Academy certification program at Embry-Riddle Aeronautical University in 2020. I am passionate about problem solving, communication, and customer relationship management.
Listed skills include Leadership, Microsoft Office, Teamwork, Microsoft Word, and 14 others.
Current workplace
Patrick Brown's current company
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Ox Security
9 roles
Patrick Brown work experience
A career timeline built from the work history available for this profile.
Account Executive
Customer Success Manager
Current
Sep 2024 - Present
Technical Customer Success Manager
- Led the onboarding and implementation for mid-market and complex enterprise level customers (BOB: 22 Accounts, $14M ARR)
- Assisted in pipeline development of upselling and cross-selling opportunities within the current book of business, including new logos as well as product stack expansion
- Quarterbacked the renewal process to prevent and reduce churn
- Developed and executed client training programs resulting in higher adoption of our product stack
- Performed tier 1 troubleshooting for both clients and their customers with a heavy focus on API integrations with multiple other platforms as well as our proprietary low code programs
- Took responsibility for a book of 20 small business clients and increased revenue projections by $100K
Apr 2022 - Sep 2024
Customer Success Manger
- Sustained an 85% retention rate and over 100% of Net Spend within the book of business of over 200 accounts
- Led a department wide initiative to increase upsell opportunities that resulted in an average of 169% increase in Monthly Recurring Revenue per account impacted
- Maintained a book of business of $1.4M Annual Recurring Revenue
- Connected with business owners, tailoring each strategy session to their current needs, focusing on software engagement and increased usage
Mar 2021 - Apr 2022
Sales Development Representative
- Qualified and reached out to 45 customer accounts about their current uses as well as possible upgrades per day
- Effectively connected with C-level executives and decision makers, tailoring my approach based on the audience
- Established and maintained customer relationships by being the point of contact for technical issues as well as the clients’ connection to the Licensing Team
- Used Salesforce to organize current client communications and track daily activities
Dec 2020 - Mar 2021
Chief Of Communications
- Briefed board members of varying departments regarding operation critical electronic communications equipment resulting in twenty successful exercises
- Held five subordinates accountable for provision of communications equipment to their respective departments, amounting to 250k dollars worth of gear
- Communicated extensively with executive level individuals to coordinate and plan a military training exercise that encompassed ten thousand troops and several military branches
- Developed and employed a database management system to track and disseminate information in regard to two hundred fifty thousand dollars worth of gear that is still currently in use.
Nov 2019 - Nov 2020
Manager- Transmission Systems Operator
- Conducted role-specific training and education for ten junior Marines
- Delegated and Supervised the provision and maintenance of all communication gear for a forty- person department, amounting in sixty thousand dollars
- Directed educational courses for cross-training purposes for the entire department
- Excelled in leading all radio communications for over 30 successful training exercises for a forty- person department
Nov 2016 - Nov 2019
Customer Experience Specialist
- Communicated vehicle technological capabilities to over one hundred prospective and return customers
- Provided sales staff with prospective leads from face to face communication with potential customers
- Conducted technological capabilities training to ten sales staff employees
Jun 2016 - Sep 2016
4 education records
Patrick Brown education
Mta, Information Technology
Microsoft Software And Systems Academy
Certification, Microsoft Systems Software Academy
High School Diploma
Champlain Valley Union High School
High School Diploma
FAQ
Frequently asked questions about Patrick Brown
Quick answers generated from the profile data available on this page.
What company does Patrick Brown work for?
Patrick Brown works for OX Security.
What is Patrick Brown's role at OX Security?
Patrick Brown is listed as Sales Development Representative at OX Security.
Where is Patrick Brown based?
Patrick Brown is based in Odessa, Florida, United States while working with OX Security.
What companies has Patrick Brown worked for?
Patrick Brown has worked for Ox Security, Activated Insights, Vercel, Lyte, and Thryv.
How can I contact Patrick Brown?
You can use AeroLeads to view verified contact signals for Patrick Brown at OX Security, including work email, phone, and LinkedIn data when available.
What schools did Patrick Brown attend?
Patrick Brown holds Mta, Information Technology from Microsoft Software And Systems Academy.
What skills is Patrick Brown known for?
Patrick Brown is listed with skills including Leadership, Microsoft Office, Teamwork, Microsoft Word, Microsoft Sql Server, Communication, Microsoft Excel, and Supervisory Skills.
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