Patrick Carney Email & Phone Number

Greater San Diego Area

UX Strategy and User ResearchI partner with clients to uncover core experiential uncertainties & opportunities, use that understanding to design user research programs to help mitigate risk & maximize upside by infusing user feedback & insights into their respective innovation to market processes.In short, we look to understand people on a fundamental.

Greater Seattle Area

Evangelized the insights practice, both internally and externally, driving innovation through cutting edge methodology and thought leadership. Created the Gates Foundation road-map for new customer experience – combining a rich in-person relationship with an immersive online journey.

Managed the Product Research Center (PRC) – a team of seven researchers – aligning project team’s research objectives with the strategic goals of the business. Championed the “Consumer Centric” point of view for the organization ensuring consumer needs & business objectives align. Key member of Voice of the Customer program serving to unite all consumer.

Seattle, WA

Served as Research Lead for Microsoft’s inaugural “Surface” project – Microsoft’s entrance into the consumer tablet market. Championed consumer-centric portion of Surface’s multiyear strategy – integrating Surface's value proposition across multiple product lines to help enable business groups develop an exceptional and consistent Surface user experience.

Dual role as Innovation Project Lead and Consumer Research Manager for the Creation Center – T-Mobile’s internal design and innovation group. Managed a team of eight researchers and project managers ensuring the integrity of each innovation project’s research priorities aligned with the company's long-term strategic vision. Worked with executive team to.

Managed the Consumer Testing Center (CTC) – Philips Oral Healthcare’s user research testing facility. Collaborated with senior management, PD and marketing to drive product innovation from key research insights. Established the Early Consumer Satisfaction Test (ECST) initiative which identified key consumer satisfaction product attributes helping to define.

Original member of newly formed Innovation Center tasked with identifying, developing and validating ground-breaking organizational opportunities intended to drive $500+ million in revenue. Core team member responsible for creating the early prototype for WaMu’s “New Free Checking.” Created, trained and managed “Creative Consumer Panel” - used as.

Worked with and guided clients to create research projects providing actionable insights that drove business decision. Directed over 50 domestic and international market research projects from $50K - $500K in revenue. Responsible for projects across all phases: methodology definition, survey / interview guide design, data collection, data processing.