Patrick Higgins Email and Phone Number
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As an accomplished Technical Product Manager and Engineering Lead with 15+ years of experience breaking down complex client requirements, situations, and problems into actionable insights and solutions that improve operations, streamline processes, and boost revenue, I’ve discovered that success is due, in large part, to communication. Taking the time to understand your client's needs, motivations, and goals is an often underrated aspect of the project life cycle, yet an essential one to build relationships and brand confidence.Areas of Expertise include: Product Ownership • Technical Feasibility • Product-Centric Design Models • General Management • Change Management • Communication • Feature Writing & Decomposition • Road Mapping • Solutions Development • Product Slicing • Information Systems (IS) • Customer Support
Mcdonald'S
View- Website:
- mcdonalds.com
- Employees:
- 368857
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Technical Product Manager - Conversational CommerceMcdonald'SChicago, Il, Us
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Product Engineering Manager, Technical Product Manager - Voice Agent, Drive Thru TechnologyMcdonald'S May 2022 - PresentChicago, Illinois, United StatesProduct Engineering Manager, Technical Product Manager - Voice Agent, Drive Thru TechnologyIn this position, I oversaw our mobile ordering and delivery applications and drive-thru voice agent development lifecycle, as well as managing the product backlog. I led quarterly meetings, planning, and goal setting in alignment with our internal objectives. - In 3 development teams of 10, we coordinated design and established the voice agent; I worked with our POS software, NLP, and governance teams to direct vocabulary additions, menu items, promotions, specials, and additional concepts. - I implemented new, automated escalation for real-time and in-person issue mitigation, with a goal of 80%+ orders taken through voice agent.- Additionally, I led planning, design, and development readjustment and established preventive strategies, empowering a culture of work to mitigate existing issues and prevent future problems.
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Sr. Business Technical Analyst - Tech Capabilities And Innovation - Digital ProductMcdonald'S Jun 2019 - PresentChicagoTechnical delivery lead for digital / mobile
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Business Analyst, Lead ConsultantArity Jan 2017 - Jun 2019Greater Chicago AreaMy team created the front end for the data science model database, tying driver information to driver’s license. -I supported product development by processing sensor data from mobile phones and connected cars to inform driver safety models to project liability insurance costs, utilizing speed, braking, cell phone use while driving, and related information. - Additionally, I combated data corruption with modern data purification methods, “trip-stitching,” targeted integrity, and validation work. -
Manager - Data Science And Analytics - Shared Mobility @ Arity (An Allstate Company)Arity Jan 2017 - Jun 2019Greater Chicago AreaI led 2 teams of 10 onshore and offshore developers building new sensor data processing software for data acquired through smart cars and cell phones, used to determine driver safety factors and scores related to risk of accidents and insurance premiums. We strategized pricing based on driver safety.- I established a consumer safety score development model, utilizing age, gender, location, credit score, and similar data points merged with sensor data to compare driver safety against customer averages.
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Systems AnalystTribune Publishing Company 2005 - Dec 2016Tribune Tower, 435 N. MichiganI managed a team of 8 building out a truck tracking platform, utilizing mobile device software that provided mapping and delivery logistics to drivers while tracking sensor data to ensure safety and driver performance. - I developed a centralized, scalable solution housing digital advertising material, automating SLA workflows by sourcing 3 creative advertising units’ software to handle content management and ticketing within the DAO space.- We improved customer satisfaction, leveraging the service backbone to facilitate automated, real-time escalation for critical customer complaints. Utilizing software that tracked complaints and locations by area and route, we provided reports covering SLA, data metrics, automation goals, and employee performance tracking.- I implemented a web-based SaaS workflow tool for DAO and creative design teams to manage, measure, and report on employee productivity. It strengthened overall communication, efficiency tracking, and reporting, eliminating 7 on-device software tools while reducing annual licensing and maintenance fees by $20k.
Patrick Higgins Skills
Patrick Higgins Education Details
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3.679 Gpa -
3.933 Gpa
Frequently Asked Questions about Patrick Higgins
What company does Patrick Higgins work for?
Patrick Higgins works for Mcdonald's
What is Patrick Higgins's role at the current company?
Patrick Higgins's current role is Technical Product Manager - Conversational Commerce.
What is Patrick Higgins's email address?
Patrick Higgins's email address is pd****@****une.com
What is Patrick Higgins's direct phone number?
Patrick Higgins's direct phone number is +131257*****
What schools did Patrick Higgins attend?
Patrick Higgins attended Depaul University, Depaul University.
What skills is Patrick Higgins known for?
Patrick Higgins has skills like Sharepoint, Vendor Management, Systems Analysis, Sql, It Management, Project Management, Disaster Recovery, Sdlc, Databases, Unix, Business Analysis, Microsoft Sql Server.
Who are Patrick Higgins's colleagues?
Patrick Higgins's colleagues are Sarah Hasna, Laura Quéré, Ramiro Félix Torres, Gage Gonzalez, John Ware, Jasser Torres, Mcdevitt Kristin.
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