Patrick Fay Email & Phone Number

Menomonee Falls, WI, US

Milwaukee, Wisconsin, United States

Milwaukee, Wisconsin, United States

Kenosha, Wisconsin, United States

Milwaukee, Wisconsin

• Provide administrative leadership and operational oversight for the Office of Undergraduate Admissions at a top tier research university with a total enrollment of about 25,000 students
• Serve as a member of the Enrollment Management leadership team responsible setting and achieving enrollment goals for undergraduate student recruitment, retention, and graduation
• Develop innovative targeting strategies utilizing data analysis, manage cross-functional teams and projects, and advise internal stakeholders on collaborative recruitment focused on exceeding enrollment goals
• Oversee multi-channel direct marketing and communication strategies consistent with brand standards to support prospect generation and student conversion
• Lead vetting, selection, and implementation of software platforms and services (CRM, AI, consultants, etc.) to improve departmental efficiency and service
• Oversee the onboarding strategy and process for new students to support retention

Milwaukee, Wisconsin

• Led a team of 15 professional recruiters in a fast-pace, results driven environment and directed multiple teams responsible for recruitment of a diverse student body
• Developed and executed campus-wide targeting, recruitment, and outreach strategies with internal stakeholders to increase prospect generation and conversion of undergraduate students
• Collaborated with the department leadership team to ensure integrated, strategic, and high-quality customer service to increase prospect generation and conversion
• Monitored all recruitment efforts, analyzed application and conversion data, and conducted outcome assessments to formulate strategy and identify areas for potential expansion
• Conducted training and professional development activities for recruitment staff and internal colleagues related to recruitment and enrollment management
• Accomplished a 3% increase in freshman applications during the Fall 2019 cycle

Denver, Colorado

• Led, supervised, and developed a staff of 7 admissions professionals on strategic enrollment initiatives, effective communication, and high-level customer service for target populations to meet the university.
• Managed all aspects of the student-to-student mentorship program serving high-need schools in the Denver metro area by providing guidance through the enrollment pipeline
• Oversaw the committee responsible for vetting and selecting qualified students for admission by evaluating educational history and utilizing predictive data
• Developed and continually modified a strategic recruitment plan for students including a specific plan for underrepresented populations which led to a 21% increase in applications and 15% increase in enrollments for.

Denver, CO

• Coordinated campus visit programs including daily tours and large events focused on student recruitment and conversion while assisting the Associate Director in the execution of all strategic enrollment initiatives
• Responsible for supervision, training, and scheduling of student admissions staff
• Managed a recruitment territory by developing and maintaining relationships with schools, students, families and local organizations

Denver, CO

• Advised prospects, applicants and admitted students regarding all aspects of the enrollment process and conducted follow-up communication via email, telephone, mail, and in person
• Established relationships with prospective students, parents, counselors, and administrators by providing excellent customer service and maintaining regular visitation schedules to schools in a designated recruitment.
• Established and maintained relationships with internal stakeholders to deliver accurate and current information about university programs and initiatives to prospects

Denver, CO

• Served as the PDSO responsible for maintaining and updating SEVIS records for international students
• Provided enrollment counseling and regulatory guidance on maintaining legal status to international students
• Processed international applications, conducted file reviews, and evaluated application materials and foreign credentials to make admissions decisions for international applicants
• Developed and deployed communication to students throughout the pipeline to generate interest and coordinated onboarding to increase conversion and retention of international students

Greater Denver Area

• Performed data-entry in the student information system, assimilated documents in the document management system, verified demographic information, and evaluated academic credentials for international students
• Developed and deployed communication to potential students, parents, and counselors regarding application requirements, missing documents and credentials, application status, and program information

Denver, CO

- Utilized excellent customer service skills to drive new student admission and enrollment - Communicated effectively with the Student Services Department, Financial Aid Department, Department of Access and Wellness, and Registrar to provide a student-centered environment- Maintained knowledge of all undergraduate degree programs to effectively advise.

Centennial, CO

- Responded to phone and web based inquiries from prospective students- Interviewed and recommended potential undergraduate and graduate students for admission- Assisted students with completing applications and ordering transcripts

Greater Denver Area

- Coordinated the company advertising program at the store level- Scheduled, supervised, trained, and motivated a sales staff of 20+ employees- Reconciled cash drawers, made daily deposits, and supervised banking procedures- Developed relationships with local schools, league officials, coaches, and parents to drive sales- Performed a number of HR functions.