In my role as Chief Technology Officer at OC Connections, I spearheaded the development of the IT Roadmap, overseeing the delivery of key programs such as business uplift capabilities, cyber security enhancements, and automation projects. By strategically leading IT operations, I ensured the organization's technology infrastructure aligned with its business objectives in Melbourne, Victoria, Australia.

$380mil Program: Deliver key strategic projects to Separate MLC from NAB. Major Data Centre relocation, cloud migrations, Transitional Service Agreements, + transformation projects.Delivery of (primarily) Infrastructure and data separation related projects.

Accountable for the Information Technology function for the organisation across North America, United Kingdom, Asia, & Australia.

Responsible for the delivery of an $65+ million program of work (IT delivery and technology migration)

• Senior IT Management Role; direct report to Head of IT Operations.• Accountability & Management of Service & Delivery Improvements for IT in the production environment . . • Responsible for overall maturity of ING Direct's IT Service Management capability. . . • Establish and maintain a clear picture of the business channels impacted by unplanned outages and mapping improvement initiatives that are aimed at improving the service delivery . . • Establish, drive and deliver improvements for efficiency of our people and processes. . . • Own & Manage ‘capability uplift’ initiatives (cross-IT projects).• IT Operations Transformation Initiatives.• Software Development & IT Operations (infrastructure) transformation to ITIL methodologies.• Budget responsibility; largest contract negotiation value of $1.2 million. • Staff Management . . • This role has a key influencing component across all teams within IT. . . • All team members are coached, guided and provided with appropriate opportunities to increase value of the business unit. . . • Work & resource management. . . • Participate as an active member of the IT Management team including development of 1-3 year plans, Mid Term Planning (MTP) process and staff development and IT Department improvement initiatives. . . • Create & Run leadership training & initiatives.Major Accomplishments: . . • Change Management overhaul, Complete IT Service Management review & Service Improvement Plan, SDLC review & overhaul, Disaster Recovery (technical), SLAs/OLAs & KPI overhaul. . . • Create and lead several innovative technical solutions to solve IT cost or Business inefficiencies or issues.

• Strategy and management of the Availability and System Performance of ING Direct’s Production Environment. This includes the end to end system availability of all technical environments throughout the organisation.• Produce a significant increase in the organization’s IT Systems Availability.• Create & Implement systems and processes to increase IT System Availability.• Negotiate & reduce all major outages with the Business.• Develop Strategies & Processes for IT Service Management.• Management of Production System Availability & Performance• Create and manage global taskforce on System Availability• Continuous Improvement in Service Management• Change Management – Shared role with Change Manager (run & improve CAB and associated processes)• Support the IT BCP Plan. (Improve by developing standards + run BCP testing)

Channel Strategy – E-Commerce / Online Transactional / sales & content. . . • Defining & driving technical channel strategy to fruition. . . • Technical Platform ownership & Application Roadmaps. . . • Web analytics & optimizing sales funnels. . . • Non-functional testing, quality assurance, web security, & accessibility. . . • E-Commerce Manager - all web applications; external & internal facing web sites & mobile platform. . . . . • www.ingdirect.com.au, www.ingbank.com.au, www.ingnv.com.au, www.mortgage.com.au, www.mtrek.com.au . . . . • Mobile web sites (mobile.ingdirect.com.au) & native apps. . . . . • External B-to-B Web Portals & Corporate Intranet. . . . . • CMS's.Staff Management . . • Manage application support & project-based technical teams of up to 25 team members. . . • Team management of Web/Mobile Technologies and IVR software development teams (4 team leaders) . . • Portfolio Development Mgr/ Delivery management of projects with up to 35 developers. . . • Mature / Transformation of SDLC. . . • Promoting a positive, collaborative, & fun culture. . . • Resource & Budget Planning.Project Delivery . . • Consistently deliver projects on agreed time, budget and quality. . . • Experienced with Waterfall & Agile project methodologies. . . • Manage all analysis, design, programming, standards, procedures, testing and project management for full software lifecycle. . . • Strong Stakeholder management with numerous business areas & Vendors.Strong Management and working knowledge of Quality Assurance and Application Security. . . • Promoting and ensuring CMMI compliance within the development team & overall SDLC. . . • Ensuring Security awareness and compliance to standards in development (to all teams). . . • Matured INGDirect group standards for External Web site security. . . • Successfully completed numerous web site security audits, including ‘Ethical Hacks’.

Software Developer & Technical Consultant

Software Developer & Technical Consultant