Patrick Gaughan Email & Phone Number

Portsmouth, New Hampshire, United States

Greater Boston Area

Responsible for the planning, initiation, and execution of consulting engagements for the delivery of services and solutions to Red Clay clients. Ensured projects were delivered within prescribed parameters for schedule, scope, budget, and quality.

Boston, MA

Automated core demand response processes, including event performance calculations, financial settlements, customer payments, and market operations. The implementation used the Oracle Utilities software to support EnerNOC’s demand response programs, which account for 95% of company revenues ($250MM in 2012).

Burlington, MA

Led a team of seven engineers with responsibility for providing customer support for a suite of Oracle Utilities applications, including Meter Data Management, Quotations Management, Billing Component, Rate Management, and Load Profiling and Settlement. The virtual team was geographically dispersed across the US and Europe and provided support to 120+.

Peabody, MA

Managed a team of five engineers with responsibility for the investigation and resolution of customer issues, including software bugs, system performance, platform configuration, and general implementation issues.

Peabody, MA

Led a team of QA engineers responsible for the testing of new software features and the execution of regression tests for maintenance releases and patch versions. Coordinated the release management process across functional groups including Development, QA, and Customer Support.

Peabody, MA

Delivered software and integration services with the objective of achieving successful, on-schedule customer implementations. Served as the initial member of the LODESTAR Professional Services team. Startup responsibilities included recruiting, hiring, and training new members for the team.

Washington, DC

Worked within the firm’s Customer/1 CIS (Customer Information System) practice in a variety of roles, including project manager, test lead, functional analyst, and programmer. Implemented customer support and billing systems at multiple large, investor-owned utilities.1997–1998 (Senior Manager)1990–1997 (Manager)1985–1990 (Consultant)

Mba, Management Information Systems

Bba, Information Systems