Patrick Howard Email and Phone Number
Patrick Howard work email
- Valid
- Valid
- Valid
Patrick Howard personal email
Patrick Howard phone numbers
IT leader with solid record of planning, designing, deploying, and supporting IT infrastructure in multiple organizations including Ann Taylor Stores Corporation, NASDAQ, Pepperidge Farm, BIC Corporation, Perrier (Nestle Waters), TPG Architecture, Direct Media, Inc. Multi-Site Technology Operations, such as data center, server infrastructures, advanced operations management and service delivery management techniques. systems management, including VMware virtualization, Windows Server, UNIX, Linux and backup & storage systems. Disaster Recovery.Strategic and Operational planning, Budgeting, allocation and Financial reporting, decision making, negotiations, and deal closing. ITIL -- Service Management for Delivery and SupportSpecialties: Service DeliveryService SupportClient RelationshipClient Delivery Project ManagementIT ProcurementTelecomExtensive Help Desk ManagementData Center ManagementGraduate of Dale Carnegie / Multiple American Management Association certifications / and more...Siemens Phone System and AdministrationHelp Desk Institute Member SharePointIT Customer ServiceDRData Center Facilities ManagementPCI CompliancySymantec NetBackupHP SiteScopeHealthcare ITFounder Data Center Professionals Group on LinkedInFounder Data Center Agency Group on LinkedIn
Infor
View- Website:
- k3software.com
- Employees:
- 11
-
Director, Customer RelationsInfor Sep 2021 - PresentNew York, Ny, UsInfor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems.Over 65,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.As part of the Customer Advocacy and Relations (CA) global team we are focused on customer relations, leading or supporting the resolution of customer disputes, escalation or legal claims. The Team's mandate is cross-functional in nature, representing customer issues within Infor, directing and/or coordinating activities and resources across all Infor organizations, and driving resolution in a manner that is fair and reasonable for both customers and Infor.
-
Director, It Client EngagementPeople'S United Bank, N.A. Sep 2019 - Sep 2021Bridgeport, Ct, UsFoster relationships between People’s United Bank technology, internal departments, and relevant external vendors with the goal of increasing customer satisfaction, proactively managing issues, and optimizing costs company-wide. Collaborate with cross-functional IT teams to develop and implement a technology support model which includes an aligned strategic approach for long-term intentions and strategies. Regularly communicate with senior leadership.• Created and lead the IT Service Delivery Group which has improved end-to-end user interactions, resulting in a cost savings of 25% (to date). • Streamlined the client response process that sped up by 50% the rate of deposit for high profile financial transactions. • Eliminated cost overruns by developing and implementing service-level agreements and strategies in support of various complex technology projects. -
Senior Hosting Regional ManagerAllscripts Jan 2012 - Sep 2019Chicago, Il, UsLed a team of 10 IT Client Service Managers across two regions within the United States, servicing over 65 remote-hosted clients. Measured and presented key performance metrics to senior leadership on a regular basis. Partnered with each client’s senior leadership to ensure adherence to their business initiatives. Key contributor to the IT Governance Team, as well as liaison with the outsourcing provider.• Ensured IT stability and improved internal business relations for clients by restructuring staff. Created staff training standards and benchmarks which increased team member performance by 10%. • Developed and implemented standards and policies for all process areas. This drove corporate adherence and allowed clients to receive optimal and cost-effective services, which dramatically increased client satisfaction.• Collaborated with client’s senior leadership as well as their technical leads to develop client-facing educational materials related to remote hosting process and procedures. This collaboration enhanced their knowledge and satisfaction of remote hosting. -
Platinum Technical Relationship ManagerAllscripts Jan 2012 - Feb 2013Chicago, Il, UsAllscripts provides innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. The company's clinical, financial, connectivity and information solutions for hospitals, physician practices and post-acute organizations are the essential technologies that enable a Connected Community of Health.
-
Global Hosting Services ManagerIt Convergence Jan 2011 - Jan 2012Irving, Texas, UsManaged a hosted Oracle environment with worldwide clients within three data center locations. Led a multifunctional and international team of 16 Unix/Linux Server Administrators, 3 Network Administrators, and 10 technical support members. -
Data Center / Infrastructure ManagementAnn Taylor Jan 2005 - Jan 2011New York, Ny, UsPresided over the complete operation of three corporate data centers supporting over 3,000 associates as well as communications with close to 900 stores nationwide. Supported worldwide infrastructure including remote offices in the Far East and Italy. Led SAP infrastructure project for North America. Established operational standards for Disaster Recovery. In charge of all aspects of budgetary planning and forecasting for North American data centers. Ensured PCI and SOX compliance through internal and external audits. Project lead for Vertices Tape Management System and Symantec NetBackup implementation. -
Help Desk Manager / It ProcurementInfogroup | Direct Media Millard Jun 2003 - Jul 2004
-
It Coordinator / Project ManagerBic Corporation Jul 2000 - Jul 2003Based In Paris. Part Of Every Heart & Home., Fr -
Manager, It Customer ServiceNestlé Waters North America 1995 - 1999Paris, Issy-Les-Moulineaux, Fr -
Lead Computer OperatorPepperidge Farm Jul 1990 - Jul 1995Norwalk, Connecticut, Us -
Lead Computer OperatorNasdaq 1989 - 1990New York, Ny, Us
Patrick Howard Education Details
-
Southern Connecticut State University -
Princess AnneGeneral Studies
-
Trumbull HighGeneral Studies
-
Computer Processing InstituteComputer Operations
-
Computer Processing InstituteComputer Technology/Computer Systems Technology
-
Dale Carnegie
Frequently Asked Questions about Patrick Howard
What company does Patrick Howard work for?
Patrick Howard works for Infor
What is Patrick Howard's role at the current company?
Patrick Howard's current role is Director, Customer Relations - Customer Advocacy and Relations (CA) Global Team.
What is Patrick Howard's email address?
Patrick Howard's email address is pa****@****les.com
What is Patrick Howard's direct phone number?
Patrick Howard's direct phone number is +151649*****
What schools did Patrick Howard attend?
Patrick Howard attended Southern Connecticut State University, Princess Anne, Trumbull High, Computer Processing Institute, Computer Processing Institute, Dale Carnegie.
Who are Patrick Howard's colleagues?
Patrick Howard's colleagues are Phyllis Crews, Shuichi Jinushi, Brian Gaudreault, Todd Clark, Bhushan Bopche, John Schuck, Guillermo Bocanegra.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial