Patrick Howard Email & Phone Number

New York, Ny, Us

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems.Over 65,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.As part of the Customer Advocacy and Relations (CA) global team we are focused on customer relations, leading or supporting the resolution of customer disputes, escalation or legal claims. The Team's mandate is cross-functional in nature, representing customer issues within Infor, directing and/or coordinating activities and resources across all Infor organizations, and driving resolution in a manner that is fair and reasonable for both customers and Infor.

Bridgeport, Ct, Us

Foster relationships between People’s United Bank technology, internal departments, and relevant external vendors with the goal of increasing customer satisfaction, proactively managing issues, and optimizing costs company-wide. Collaborate with cross-functional IT teams to develop and implement a technology support model which includes an aligned strategic approach for long-term intentions and strategies. Regularly communicate with senior leadership.• Created and lead the IT Service Delivery Group which has improved end-to-end user interactions, resulting in a cost savings of 25% (to date). • Streamlined the client response process that sped up by 50% the rate of deposit for high profile financial transactions. • Eliminated cost overruns by developing and implementing service-level agreements and strategies in support of various complex technology projects.

Chicago, Il, Us

Led a team of 10 IT Client Service Managers across two regions within the United States, servicing over 65 remote-hosted clients. Measured and presented key performance metrics to senior leadership on a regular basis. Partnered with each client’s senior leadership to ensure adherence to their business initiatives. Key contributor to the IT Governance Team, as well as liaison with the outsourcing provider.• Ensured IT stability and improved internal business relations for clients by restructuring staff. Created staff training standards and benchmarks which increased team member performance by 10%. • Developed and implemented standards and policies for all process areas. This drove corporate adherence and allowed clients to receive optimal and cost-effective services, which dramatically increased client satisfaction.• Collaborated with client’s senior leadership as well as their technical leads to develop client-facing educational materials related to remote hosting process and procedures. This collaboration enhanced their knowledge and satisfaction of remote hosting.

Chicago, Il, Us

Allscripts provides innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. The company's clinical, financial, connectivity and information solutions for hospitals, physician practices and post-acute organizations are the essential technologies that enable a Connected Community of Health.

Irving, Texas, Us

Managed a hosted Oracle environment with worldwide clients within three data center locations. Led a multifunctional and international team of 16 Unix/Linux Server Administrators, 3 Network Administrators, and 10 technical support members.

New York, Ny, Us

Presided over the complete operation of three corporate data centers supporting over 3,000 associates as well as communications with close to 900 stores nationwide. Supported worldwide infrastructure including remote offices in the Far East and Italy. Led SAP infrastructure project for North America. Established operational standards for Disaster Recovery. In charge of all aspects of budgetary planning and forecasting for North American data centers. Ensured PCI and SOX compliance through internal and external audits. Project lead for Vertices Tape Management System and Symantec NetBackup implementation.

Based In Paris. Part Of Every Heart & Home., Fr

Paris, Issy-Les-Moulineaux, Fr

Norwalk, Connecticut, Us

New York, Ny, Us

Education record

High School, General Studies

General Studies

Computer Operations, Computer Operations

Computer Technology/Computer Systems Technology

Education record