Patrick Holloway Email & Phone Number

Canberra, Australian Capital Territory, Australia

General job responsibilities:Assist clients calling forHardware issues.Software issues.General enquiries.Redirection to correct phone number assistance.Log jobs.Escalate jobs.Contact clients and assist with issues when requested.When dealing with the client with issues related software or hardware issues, the technician would instruct the client to perform various troubleshooting steps, based on the clients feedback per each step a ticket would be generated with the relevant information to escalate to a response team.Technicians would also be responsible for general account maintenance like password resets, unlocks and account re-enables, and advising the user about their accounts current status.

Braidwood, New South Wales, Australia

I have been working as a website designer and engineer for the better part of 5 years.Initially writing code on the simpleCMS platform using HTML, CSS, Javascript, PHP and other various languages.Recently we have made the switch to more modern website creation platforms like wordpad that allow the user to take advantage of the "What you see is what you get" model. However custom CSS is still implemented to ensure the best experience for the customer.

Canberra, Australian Capital Territory, Australia

I work part time with the IT Clubhouse to disassemble/disconnect IT devices and cables from work desks and move them else where to be reset up in a professional and clean manner.

Canberra, Australian Capital Territory, Australia

I was an apprentice ICT support officer, working in a primary school environment.My main jobs were the tracking of IT equipment, Troubleshooting of various IT related problems.Providing support for various teachers in IT related issues. Uniforming Ipad and macbook software enviroments and applying updates.