Patrick O'Donnell Email & Phone Number

Troy, Mi

Performed background investigations for multiple clients includingemployment, education, references and business license verification. Able toprocess orders in a timely manner in order to achieve deadlines as instructed by theclient. Able to effectively use the internet to locate companies and educationalinstitutions. Entered verification results into company software (ClearStar) to ensureaccuracy for the client.

Troy

General Motors- Warren, MIAssisted customers with their vehicle issues and documented customer information. Contacted dealership and worked as the liaison between the customer and the dealership. Worked cases from a queue and followed it through from beginning to end of vehicle repair. Also, assisted with the vehicle recalls. Received high praise from supervisors on customer service and received an outstanding call from a customer on the service I provided them.

Troy, Mi

As a Publication Specialist at Orlans Moran my duties included proofreading all legal notices to the newspapers regarding foreclosures to make sure everything was exact and accurate. In addition I confirmed with multiple newspapers that the ads were scheduled to run. All pertinent information was entered into the computer using company issued software (Practice Master). I would also clip the ads from the newspapers and file them appropriately. Any follow-up with the newspapers to request proofs, clippings and affidavits was done to ensure that the notices got published on a timely basis. As a Input Specialist with Rededocs I entered foreclosure information into the company software (Select) by monitoring websites, reports and public folders. This included new orders, updates, name searches that the client requested. I managed client websites from origination of order to insure the client was aware the status of the file until completion. I also managed cancellations and communicated to the correct departments the reason for it. I prepared recordings to be sent out to the different vendors and counties from a list the company provided.

Receiving incoming calls and setting appointments from potential clients interested in the one-hour facial procedure. Also, entering their information into an extensive database, plus doing follow-up/customer service calls to clients who have missed their appointment and rescheduling them. Have received top honors for most appointments set on a consistent basis as well as converting more than 50% of leads received into appointments.

Bloomfield Hills, Mi

Calling on an extensive database of realtors and lenders to schedule coaching for our successful training program. In addition, setting appointments for our owners to sign up potential clients to the semi-annual Summit, a 3-day event to promote the training program for successful lenders & realtors. I was also responsible for updating the database by adding/deleting names to it on a regular basis.

Rochester, Mi

Sold the benefits of the Equity Accelerated Program (EAP) to perspective homeowners. Communicated the lifetime savings of the bi-weekly mortgage reduction program to homeowners via phone, fax, email and direct marketing.

Sold corporate and individual packages for the Detroit Pistons, Shock, Fury and Vipers on behalf of Palace Sports & Entertainment. Conducted one-on-one presentations with potential clients to successfully market and sell royalty packages to the Pine Knob, Meadowbrook music theatres, and the Palace concert events. Consistently achieved top honors for sales volumes and customer service.

B.A.A., Broadcasting, English

Broadcasting