What's better than an industry leading survey platform chock full of analytics tools and built with endless support for your DIY projects? A team of experts working for you on that platform to turn your business problems into research questions and deliver end-to-end service!As the very first Director of Research Services, I am responsible for building out an entire new product offering under the Research Suite banner. This involves:- Developing promotional materials and sample… Show more What's better than an industry leading survey platform chock full of analytics tools and built with endless support for your DIY projects? A team of experts working for you on that platform to turn your business problems into research questions and deliver end-to-end service!As the very first Director of Research Services, I am responsible for building out an entire new product offering under the Research Suite banner. This involves:- Developing promotional materials and sample reporting to raise product awareness and support the QuestionPro sales teams- Working closely with clients to create research plans that address their concerns and deliver key answers to their business questions- Executing multiple types of survey research projects from brand tracking, pricing, concept testing, and satisfaction surveys- Delivering results in a variety of formats from detailed crosstabs to engaging executive summaries and qualitative sentiment reporting- Training and collaborating with internal teams to develop new deliverables and streamline existing processes Show less

Do people quit their jobs, or quit their managers? Will employees go the extra mile or punch out early? And more importantly, why? Using industry leading tools, I help organizations answer these questions and improve how they run their business. I guide clients step by step through the process of creating and deploying custom internal surveys then organize both quant and qual results into actionable reports and presentations.

Delivered remote trainings to teachers across the world focusing on communicative teaching techniques, lesson structure and flow, as well as a crash course on the online tools available for teachers at 51talk. I trained hundreds of teachers, both experienced and new, in small groups to implement strategies that increase the effectiveness of lessons and satisfaction of students. I also observed and provided feedback to teachers with a focus on helping them develop self-assessment skills.

As a Research Analyst in the Loyalty division I worked with large companies and non-profit organizations to evaluate, analyse, and understand the experiences they delivered. I successfully deployed mobile surveys to accurately interpret shopper feedback, managed multiple databases, and developed dashboards and reports to deliver easy-to-read feedback for clients to improve customer experiences.

While living and travelling in beautiful Mexico I was lucky enough to be ghostwriting, editing, and writing for several websites including gbtimes.com. While I completed my studies in Canada I also continued to research and publish articles on business and social trends in China.

For over four years I had the incredible experience of living in central Beijing while working for Wall Street English, the world's premier provider of adult English training. In addition to my time as a Service Manager I worked in a variety of roles at WSE including Service Team Supervisor, Recruiter, and Regional Support Teacher.As a Service Manager I was responsible for supervising service teams and coordinating with the sales team to meet national performance targets. This included… Show more For over four years I had the incredible experience of living in central Beijing while working for Wall Street English, the world's premier provider of adult English training. In addition to my time as a Service Manager I worked in a variety of roles at WSE including Service Team Supervisor, Recruiter, and Regional Support Teacher.As a Service Manager I was responsible for supervising service teams and coordinating with the sales team to meet national performance targets. This included accurately planning all classes and events as well as measuring and reporting the activity, results, and satisfaction of students. During my time in the Chongwenmen Centre we promoted and hosted the largest events in centre history, including three charity events. I also interviewed, hired, and trained service staff in both communicative education and internal revenue development. In response to monthly data analysis and reporting I followed up with actions such as surveys, policy changes, and curriculum adjustments. Show less

I spent a year living in the north-east port of Dalian, China and working at a private university owned by Neusoft, China' s largest technology outsourcing firm. I successfully developed the oral English curriculum for all the advanced non-English major students. This included developing materials for other the department and delivering communicative lessons to groups of up to 60 students. In addition to accurately managing lesson plans and results I also administered and graded over… Show more I spent a year living in the north-east port of Dalian, China and working at a private university owned by Neusoft, China' s largest technology outsourcing firm. I successfully developed the oral English curriculum for all the advanced non-English major students. This included developing materials for other the department and delivering communicative lessons to groups of up to 60 students. In addition to accurately managing lesson plans and results I also administered and graded over 500 1-1 oral English exams. Show less

I developed and delivered innovative lesson plans for small and semi-private classes of students, both children and adults. I also traveled throughout the prefecture to deliver corporate English training to automotive workers, including intensive courses for new trainees and business people preparing to travel abroad. Additionally, as a senior teacher in the area I worked closely with the regional manager to develop student satisfaction surveys, report cards, and a school messageboard; the… Show more I developed and delivered innovative lesson plans for small and semi-private classes of students, both children and adults. I also traveled throughout the prefecture to deliver corporate English training to automotive workers, including intensive courses for new trainees and business people preparing to travel abroad. Additionally, as a senior teacher in the area I worked closely with the regional manager to develop student satisfaction surveys, report cards, and a school messageboard; the first schools in the company to do so. Show less