Patrick Patawaran Email & Phone Number

Manila, National Capital Region, Philippines

Makati, National Capital Region, Philippines

Business Analyst for AIA under Collabera Digital- Gathering, elliciting, and processing project requirements for the Digital Transformation of AIA's legacy Case Complaint Management System into the Microsoft Dynamics 365 CRM Module. Serves as liaison between operations/business teams and development team. Translates these requirements from business needs to technical requirements for development effort.- Manages and engages stakeholders, project managers, and business units participating in the project.- Includes project management both in agile and waterfall methodologies- Analyzes current business processes for future "to-be" requirements.- Oversees testing procedures and prepares test methodologies.- Analyzes Datasets to identify trends and develop KPI's using reports and dashboards- Manages crucial project timeline milestones, and provides feedback for future retrospecting.

Bgc Philippines

Systems Analyst for Globe Telecom under Seven Seven Global Services.- Spearheaded the Cloud Development of Globe Telecom's Client Relationship Management Systems (CRM CPQ - Salesforce Vlocity). Resulting in a streamlined quote-to-fulfillment delivery of IoT, Internet Data products, and Mobile Telecom Products to B2B Enterprise Group (EG) and Small Business Group (SG). Product Management is also included.- Served as SME for the development of the data pipeline of Globe Telecom from Cloud-Based systems to Globe Telecom Internal Datalake. This resulted in a more robust and faster internal user access to client data.- Served as Business Administrator for customer help support system development using AI tools and improved process flows.

Eastwood Quezon City Philippines

- Provided technical support for the Salesforce Platform. Ensuring client satisfaction by solving technical issues, org migrations and system deployments.*Personally handled cases resulted in a 20% higher satisfaction rating during 1 fiscal quarter.

Pampanga, Central Luzon, Philippines

Line Operations TechnicianOperates, maintains, and performs preventive maintenance on PET bottle production machine, beverage-filling machine, and packing machine.Performance included 5% increase on production efficiency while maintaining same raw material costs.

Pampanga, Central Luzon, Philippines

Field Operations Engineering under the Wireless Access Transport Operations Group (WATO) - This group manages cell sites providing mobile services such as 2G, 3G, LTE, 5G and Microwave Transmissions.- Handles management, operation, preventive maintenance, and reliability of cell sites for the southern part of the Pampanga province.- Performs daily routine check, capacity checking, and physical acceptance testing.- Reports issues directly to network operations center (NOC), and handles tickets being dispatched.*key performance achievement includes being able to service a downed site due to technical issues while maintaining service on adjacent sites.*was able to deploy and operate a mobile cell site to service key gathering events and holiday celebrations of the Southern Pampanga Cities where heavy mobile traffic was expected.