• Designed, and implemented USMT profile capture, and restore using Ivanti LANDesk. • Provided level III support for over 7,000 clients.• Remediated Security Update issues in a 7,000 endpoint environment. Process maps were used to improve endpoint compliance. • Monitored desktops using Rapid 7 to determine required patches, and remediate machines out of compliance.• Automated OS image patching to improve the time techs would take to deploy desktops to clients.• Built a comprehensive LANDesk virtual environment to test security patches thoroughly prior to deploying updates to the production desktops.• Worked with vendors to perform patch impact analysis due to the critical requirements of certain desktops within the hospital network.• Worked with multiple teams to upgrade, and mitigate desktops identified on the network as being out of compliance. • Created, and deployed application packages to desktops using LANDesk.• Created, and customized Rapid 7 dashboards, and reports to monitor the environment for security updates requirements in real-time.• Upgraded desktops to Windows 10 using LANDesk OS deployment.

• Designed, and configured SCCM Current Branch infrastructure.• Created customized reports using Power Business Intelligence. • Configured ADRs for Security updates.• Trained Desktop Support teams on newly created SCCM Current Branch (1806,1802,1710) infrastructure.• Customized Task Sequences for in-place upgrades, and wipe and replace for Windows 10 Enterprise.• Customized, and integrated secondary, and primary application packages.• Configured Group Policies to customize applications as per clients’ requests.• Developed workflow processes streamlining operations to patch, and support clients using Software Updates management.• Configured, and deployed MBAM 2.5 for desktops, and laptops. • Performed application QA as per customer’s specification.• Automated SQL deployment for SCCM Current Branch infrastructure.• Configured Microsoft Intune for software distribution. • Customized reports using SSRS as per management’s request.• Automated application packaging, and deployment process using VB, and PowerShell scripts.• Designed, and implemented SQL infrastructure used by SCCM Current Branch.. Installed, and configured Server 2016 servers.• Designed, and implemented Desired Configuration Management baselines maintaining standard configurations in desktops, and laptops.

•Designed, and implemented SCCM 2012 network infrastructure for a 700 node (desktops and servers) environment. Automated OS deployment, and Microsoft Security Updates in the enterprise.•Significantly reduced security vulnerabilities.•Configured, and Implemented Imprivata Single Sign-On G2 appliances. •Administered Microsoft Exchange 2013 environment for 300 users on a daily basis.•Supported Desktop and Helpdesk teams on a daily basis.•Administered VMWare ESXi 5.1 environments on a daily basis.•Trained staff on SCCM 2012 technology.•Administered EMC VNX Storage environment on a daily basis.•Deployed Windows 2012 Servers as a part of a Windows Server 2003 migration project.•Administered 2012 Active Directory environment on a daily basis.•Designed, and implemented SCOM 2012 for a 700 node (desktop and servers) along with management packs for SQL, and Exchange. •Responsible for weekly tape rotation, and ensuring daily successful backups.

Led a team of 7 SCCM Administrators, and Desktop Support technicians to perform the following tasks:• Troubleshoot, and remediated Security Updates issues in a 23,000 endpoint environment. Process maps were used to greatly improve endpoint compliance. • Installed, and integrated Secunia CSI with SCCM 2012 to remediate Third Party applications such as, Firefox, Google Chrome, Adobe Reader, and Adobe Flash. This deployment significantly reduced vulnerabilities in the enterprise.• Customized SCCM reports using Microsoft SQL Server Reporting Services. These reports improved management’s ability to see any vulnerability trends in real time.• Deployed McAfee drive encryption to over 2000 laptops.

• Deployed 3 secondary site servers, 16 distribution point servers, 1 primary SQL server, and 1 SCCM 2007 primary server. Migrated infrastructure to SCCM 2012 with over 500 servers, 1300 desktops and laptops globally in 7 countries. • Completed $160K SCCM 2007 implementation project on time and under budget, serving as project manager, and utilizing Six Sigma process from start to finish.• Achieved target of >95% system feature uptime and maintained optimum SCCM-feature functionality on a daily basis by troubleshooting and resolving issues throughout SCCM 2007 and SCCM 2012 environments.• Integral member of a team that saved the company >$300K, and received recognition for effort by converting >90% of physical servers in datacenter to virtual using VMWare.• Designed and implemented Windows 2012/2008 server templates thereby drastically increasing storage capacity in the SAN environment.• Implemented software update packages virtually reducing on-site, and hands-on support visits by desktop support team.• Developed workflow process, and streamlined operations to patch, and support 1,300 clients using software updates in both SCCM 2012 and SCCM 2007.