Patrick Salvi Email & Phone Number

London, England, United Kingdom

As Technology Director for Business Systems, I am working with the TTC Executives, key Stakeholders, Product Teams and TTC Tech's Delivery squads to plan development investment into our key platforms and all front and back office commerce applications and activities.

London, United Kingdom

Relationship and Portfolio Manager across the 25 Worldwide brands within the Travel Corporation group, with particular focus on e-commerce, sales & marketing and call centre solutions. • Act as product manager, senior supplier, analyst, senior user or programme manager on different workstreams, projects or programmes of the call centres , Sales & Marketing and e-commerce development portoflio.• Provide general direction and punctual troubleshooting for all projects in the commercial portfolio.• Use method, experience, drive, vision, influence and relationships to elaborate, prioritise, socialise, internally market and steer to delivery the overall IT portfolio for all commercial initiatives across the group.• Accountable directly to the Travel Corporation’s CEO, CTO, Presidents and key stakeholders for the delivery of the commercial programme.Key Achievements in the current role: • Re-established the credibility of the IT function within the Travel Corporation, working the group CIO and new management team.• Elaborated the vision and deliverables for an 12/18 months rolling prioritised products/projects portfolio and roadmap supporting existing B2B channels and developing B2C capability.• Managed the design, build, testing and implementation of a booking engine/e-commerce solution for 5 brands in 5 months.Not a job description per se, but the best summary of what the Senior Business Engagement Manager role entails: http://bit.ly/1pfhExp

London Heathrow & East Midlands Airport (Derby)

Managed the relationship between IT and Commercial at all levels and across the company, being the key point of contact and escalation for all IT matters.Engaged with the Commercial team, so that the IT function can pro actively input into business strategy and identify ways in which systems can help resolve business issues.Championed the work and requirements of the Commercial team within the IT group, bmi, the Deutsche Lufthansa AG group and the Star Alliance.Ensured that there is understanding of the commercial strategy within IT, and of the IT strategy within the Commercial group and bmi.Ensured that there is appropriate engagement and adequate governance for all projects, and assist the Commercial department in the creation, management, and delivery of projects.Represented the Commercial team on project steering groups and other relevant committees.Ensured that projects are managed and delivered effectively (PRINCE2 Practitioner & MSP trained) and meet the requirements of the Commercial team and provide the stated benefits.Led IT activities resulting from the bmi separation from the Lufthansa Group, and contributed to the merger with BA and the related transfer of assets.

London Heathrow, United Kingdom

• Accountable to British Airways’ Commercial and Operations Directors and to the CIO for all aspects of IT services for British Airways World Cargo (BAWC) Worldwide. • Implemented new distributed pricing technology embedding process changes with an £18m benefits forecast over 5 years.• Developed a five years IT strategy supported by yearly business plans, to turn BAWC from a £750m business into a £1bn operation.• Shaped, managed and implemented a £4m/annum of business and IT portfolio for BAWC.• Accountable for the infrastructure and applications availability across the 80 countries and 200 stations of the BAWC network, meeting agreed Service Level Agreements (SLAs) and providing robust escalation and problem management in the rare event of failure.• Achieved 10% to 25% saving on budget year on year, by enforcing rigorous application of project & programme management best practice and LEAN approach.• Delivered a 20% reduction in cycle time and 35% improvement in productivity in Apr.08 v Apr.06.• Guest Speaker at the International Air Transport Association's (IATA) 2008 World Cargo Symposium, elaborating on the role of IT in the supply chain.

London Heathrow, United Kingdom

Working in an IT department as a Relationship and Portfolio Manager. Managing a large portfolio of business changes and IT projects across British Airways World Cargo (BAWC), British Airways General Counsel (Safety & Security, Legal, Health Services, Insurances, Company Secretary), the Alliances and Franchises department and looking after all IT projects outside the UK&I and North America (IT requirements for office moves, expansions, decommissioning, equipment upgrades and route openings).

London Heathrow, United Kingdom

Working in an IT department as a Relationship and Portfolio Manager. Overall IT portfolio focussed on online and self service developments underpinning large change programmes (e.g. BA.com, SOX).• Managed a £28m per annum IT portfolio that transformed the airline industry online offering and drew 80% of all British Airways bookings through the awards winning BA.com booking platform.• Completed the technical integration of 2 key partner airlines and the expansion of codeshares into the oneworld global alliance.

London Heathrow, United Kingdom

Controlled a £28m per annum IT portfolio that transformed the airline industry online offering and drew 80% of all British Airways bookings through the award winning BA.com online platform.Completed the technical integration of 2 key partner airlines and the expansion of codeshares into the oneworld global alliance.

London Heathrow, United Kingdom

• Maintained a 99% up time record for all commercial reporting systems while dealing with large staff turnover and the need to exploit synergies with airline partner Qantas.• Maximised investments in sales management tools and systems, consolidating data repositories/warehouses, data mining applications with an annual saving of £1m.

London Heathrow, United Kingdom

• Increased sales revenue by 8% year on year through the delivery of a customer relationship management system (CRM) to a sales force of over 1000 users in 70 countries.• Regained 5% of lost market share through targeted market analysis and exception reporting.

London Heathrow, United Kingdom

Provided all European and Middle East sales and marketing outlets, airports and management offices with the best available technology to increase revenue and reduce cost of sale.Planned marketing and product awareness campaigns for the distributors network.

Lyon, France

Responsible for identifying and exploiting all development opportunities relating to revenue generation, and new commercial activities in European call centre.Co-ordinated Telephone Sales activities and campaigns with the Marketing department and the different sales forces of the partner airlines and serviced countries (All European french speaking countries).Co-ordinated the merger of two airlines’ telephone sales activities in one alliance centre, overseeing the fitting of the new facilities as well as the IT and telephony set up.Consultations and negotiations with the local trade union representatives about the changes to work practices and conditions.Set up of a new Automated Call Distribution system and upgrade of telephone and reservation system equipments.Developed and implemented performance monitoring for telephone sales agents, underpinned by financial incentives.

Paris, France

Developed British Airways distribution channels with Global Distribution System partners (e.g. Amadeus).

Paris, France

Relationship management with large Corporates, Travel Agents and individual Frequent Flyers.Management of the customer base in 9 of the Paris Arrondissements (districts).

Paris, France

Business analysis for France Sales Manager. Back office support for Account Managers & Telemarketing.

Lyon, France

Set up and management of the British Airways French groups department.Creation of a new groups seats booking procedure and pricing that became company standard.

Lyon, France

Centralised management (incl. fares, space management) of all group traffic on American Airlines' Lyon - New York (new) route.

Lyon, France

General sales, telephone sales and reservations activities for a portfolio of airlines and hotels chains.

Brevet De Technicien Superieur Du Tourisme (Foundation Degree), “Production And Distribution Techniques (& Economy, Marketing, Finance)

Brevet De Technicien Du Tourisme (Bachelor Degree), Production And Selling Techniques (& Economy, Law, Finance)