Patrick Smith Email & Phone Number

Pensacola, Florida Area

Monitor network operations

Pensacola, Fl

As the Field Service Technician, I oversaw the day-to-day support of over 350 workstations and related peripherals to ensure that operations ran efficiently and acted as the single point of contact for IT issues, using service manager, email, and phone conferencing to guide the troubleshooting processes and resolve issues.Please refer to the following achievements:- Spearheaded effort to upgrade computers from Windows 7 to Windows 10, strategically managing the migration so that daily operations were not adversely impacted. - Verified users and hardware on the Navy Marine Corps Intranet (NMCI) using Active Directory.

Fort Bliss, Texas

In this role, I oversaw maintenance and support activities for numerous workstations, printers, and cellular devices, directly supporting senior executives in the Brigade Modernization Command. Furthermore, I collaborated with systems administrator to drive network operations, including patching and infrastructure projects. Please refer to the following achievements:- Achieved 0 defects during information assurance audit, receiving an Excellent rating from the senior reviewing officer, a Brigadier General.- Reviewed and implemented network security policies and procedures as outlined by Fort Bliss, the Army, and Department of Defense in order to secure the Secure Internet Protocol Network (SIPR).

Waegwan, South Korea

As a systems administrator, I Troubleshot and managed IT and network related issues to drive daily operations and efficiency. I managed several projects where network and related infrastructure was Installed and upgrade, including complete network installs and various computer system upgrades. Please refer to the following achievements:- Installed 6 networks across 3 locations with minimal impact to daily operations.- Upgraded over 300 systems from Windows Vista to Windows 7 while maintaining 100% user account and data integrity.- Collaborated with teams to prepare for command cyber readiness audit and implement technical security guidelines, achieving a 90% passing rate.- Led effort to rewire the Operations Center and remove outdated equipment, increasing operational efficiency and laying groundwork for future upgrades.

Fort Knox, Kentucky / Fort Benning, Georgia

In this role, I trained Soldiers on communication principals so that they can more efficiently use key Army equipment and oversaw maintenance and support activities for 15 computer systems.

Schofield Barracks, Hawaii

I managed support and resolution of technical and administrative issues related to the tactical and local area network with over 1,000 users. As an information assurance specialist, I performed information assurance audits to ensure that security measures were implemented and followed according to Army policy.

Associate Of Arts - Aa, Computer Science, Freshmen

Will focus on Cybersecurity

Education record