Patrick Sproull Email & Phone Number

Austin, Tx, Us

Palo Alto, California, Us

Austin, Texas, Us

Manage a portfolio of strategic customers. Focusing on customer satisfaction, subscription renewals, and customer expansion. Led cross departmental projects for customers, conducted business reviews, and helped to resolve verified business outcomes and goals for customers. Served on strategic teams that developed playbooks and tools for our Customer Success teams to use during customer engagement and ensure we were prepared to scale our processes with company growth. Worked directly with escalated and at risk customers to help repair the relationship and ensure the long term partnership between companies.Maintained a book for 30 customers and $4mil ARR. Renewal retention rate of 99% over 3 years. 5% above goal109% Net Dollar Retention for customers over 3 years. Led team in 2022 and 2023 in expansion sales.8.1 average NPS survey response. Conducted twice per year.FY22 Certinia Rising Star award - given to the most outstanding new hire in sales and customer success.Served as the Customer Success Social Committee Chair - developed engaging activities for keep maintain a positive culture with a remote workforce.

Austin, Texas, Us

Seattle, Wa, Us

Broomfield, Co, Us

Engage customers on consultative basis, identify needs, and provide effective support in achieving business goals. Devise strategies for customer engagement and operations. Cultivate relationships and manage portfolio of more than 90 customers worth more than $100k. Administer contract renewals and negotiate terms. Spearhead all projects, implementing processes to maximize customer satisfaction and loyalty. Conduct in-depth research of client businesses to streamline consultancy process and enable upselling. Recruit and train staff, organizing regular internal training procedures and monthly development boot camps.Championed highest customer retention rate among all customer success managers, securing recognition as top CSM for 2020 financial year along with membership in Presidents Club.Drove $1.5m in revenue by renewing portfolio with rate 10% above target, at 102%, in 2019.Secured more than $250k additional ARR in 2020 financial year by collaborating with sales team to drive cross-sell and upsell opportunities

Broomfield, Co, Us

Executed prospecting to identify new sales opportunities in target accounts, generating leads through cold, outbound outreach. Spearheaded global sales development representative team in outreach to customers across email, cold calls, and LinkedIn outreach. Organized and managed team trainings on customer outreach, email crafting, and cadence building. Account for most pipeline generated at time of leaving in 2019.Promoted use of technology in cadence building and personal outreach to expand creativity, enabling generation of more sales opportunities.

Properly execute new store openings for the beverage department. Go into a new market 8-10 weeks in advance and manage all aspects of new restaurant opening from construction, to beverage menu selections, to hiring, training, and communicating with and assisting other departments. Detail oriented to follow a critical path of tasks and complete punch lists. Travel to existing stores and train new bar managers when they are hired.

Manage all aspects of the beverage program at Punch Bowl Social Austin. Handle schedule for bartenders, manage employees and lead them in a positive direction that is both in line with company standards and maximizes quality of life. Strict focus on a teamwork and hospitality first beverage program. Work with team on a daily basis to master a high volume craft cocktail bar. Improve key performance indicators for the bar to maximize both team and company success. Weekly inventory, perform all beverage program related ordering, weekly pour cost analysis, balancing pars based upon projected sales. Assist in creating and maintaining a bartender training program to be issued company wide. Coordinate events with our corporate marketing team and local vendors. Ensure the proper execution of all beverages. Manage and create a beer, wine, and spirit list for restaurant.

Managing the day to day operations of the restaurant. Writing schedules for front of house staff of up to 100 people. Opening and closing the restaurant. Traveling to different cities to assist and train management teams on how to effectively manage opening new Punch Bowl locations. Payroll, restaurant financials, handling guest satisfaction. Creating a team first environment for staff. Handling all new hires, training staff and creating training programs for new/existing staff members. Termination and discipline representative for management team.

Manage a kitchen staff of 30 employees. Conduct daily ordering and receiving of products for a from scratch kitchen. Weekly inventory and food cost analysis. Do weekly pour cost analysis for Punch Bowl beverage program. Coordinate, prep, and execute banquets for back of house. Work with line cooks on training, technique, and execution of dishes. Input all invoices, and handle any computer related back of house work.

Manage a kitchen staff of 50+ plus employees with 2 separate kitchens. Order and receive all product for restaurant. Inventory of goods for restaurant, input invoices, manage weekly food cost analysis, do weekly food projections for restaurant. Schedule making for a staff of 50+ employees. Hire, train all new employees, execute and run the kitchen while doing in excess of 70K in weekly food sales.

Education record

Education record