- Onboarded over 350+ users and counting. Procurement, MDM, and providing support via Zendesk, Slack, Zoom, Google Meet, and in person. - Managed multiple company acquisitions- Utilizing Zendesk to support our team- 100% CSAT YTD

- Onboarded over 100+ employees on both Apple and Windows computers- Supported multiple clients in the Denver and Boulder areas; on-site or remote dependent on client preferences and needs.- Developed relationships with clients to better assist with challenge as they evolve. - Managed service level agreements while prioritizing urgent requests.- Maintained positive and constructive communication with teammates to ensure that all clients needs are met by applying the group's skill set.

To delight. Enrich. Impress. Engage. Inspire.- Personally coached & developed over 50 team members.- Utilized in-store systems such as Medallia and Apple internal reports to better optimize session duration of customer appointments with the Genius Bar team.- Provided feedback to team members regarding individual results and goals around accuratelyopening and closing sessions as well as appropriate times to multitask while troubleshooting Mac and iOS hardware and software services. Achieved a customer NPS (Net Promoter Score) of 60+ out of 100. This was the first time in a year The Grove location achieved hitting 60 and above.- Supported the LA Market in arranging hiring events, showcasing Apple Retail to potentialcandidates, interviewing candidates in one on one and group settings, as well as onboarding new team members, and organizing/scheduling in-store training. Personally, on-boarded and trained over 45 individuals for our location in less than a year. Facilitated over 15 group hiring events with other Managers in the Greater LA Market.

An early adopter of technology and knowledgeable about everything Apple. Delivering top-tier results, mentoring others, and providing the best customer experience possible. - Trained & led a team of 9 Experts (Sales Leaders) facilitating weekly meetings to strategize weekly goals in line with our monthly/quarterly priorities. Created custom internal reports to showcase individual and team performance while creating accountability and maintaining consistency. - Held monthly Expert calls to improve communication and collaboration between other teams within the LA City Market.

- Servicing Apple products, multitasking, and repairing relationships with customers at the Genius Bar.- Became knowledgeable with internal Family Room (Genius Bar) systems such as GCRM, iRepair, and MobileGenius. Repaired relationships through the Genius Bar providing technical support and training on iOS devices.- Provided One to One 60min training sessions educating customers with their Apple products and software creating an environment for customers to return.- Co-led an iPhone team to train Sales Specialists with Family Room systems to increase access and availability for walk-in Genius Bar customers. In 6 months provided an average customer NPS score of 80 out of 100. This created less demand and more access to the Genius Bar for time sensitive issues which positively increased the customer and employee experience.

- Provided the best customer experience possible while maintaining a high sales goal. - Facilitated daily workshops to customers providing training with Mac computers, Mac software, and iOS devices.- Provided personal training for One to One customers. (60min hands on training sessions)- Assisted/Led "Live" events which entailed working with various artists/directors for in-store visits and performances.