• Evaluated existing HR policies and procedures to determine areas for improvement.• Revamped organizational structure to facilitate process improvements.• Provided guidance to executive and management staff regarding HR issues.• Audited job postings for old pending on-hold and draft positions.• Implemented social media initiatives for new employee search strategies.• Drafted department-specific employee announcements.• Partnered with the IT department to create a streamlined onboarding process for new hires.• Organized employee schedules and department phone lists.• Created job descriptions to attract a targeted talent pool within the market wage range.• Reviewed monthly employee tracking reports.

· Managed sales metrics which include Adding Phone Lines, Retention, Solution Based Saves, Voice of the Customer• Work with a collaboratively team to solve the issues of AT&T customers for call center in Lubbock · Recognized by management for outstanding Voice of the Customer responses and service to customers · Obtained a sales growth of 100% for third and fourth quarter of 2020

• Evaluated potential Teach for America corps members through researching the candidacy’s background and educational and professional achievements • Conducted over 100 extensive phone interviews with semi-finalists in order to determine the person’s suitability for further consideration • Observed candidate’s communication and organizational skills to determine if that person would make an effective teacher inside the classroom • Wrote detailed recommendation determining if a candidate should move along to the final process • Expanded organizational outline of questions in order to review each individual candidate • Formulated questions for candidates based on their resumes and experience in order to effectively review their candidacy

• Selected from approximately 20,000 applicants nationwide to join national teacher corps of recent college graduates who commit two years to teach in under-resourced public schools• Teacher for three years in lower-income District 12 in the New York City borough of the Bronx working with African American and Hispanic students who had emotional and mental disabilities, ages ranging from 8 to 14 in classes of 12 students • Developed individualized and class-wide lesson plans to suite the needs of each student and entire class • Consulted with colleagues on a daily basis on how to improve and perfect teaching practices resulting in significant gains in reading and math • Consulted with parents on how to effectively teach and manage each individual student• Assessed student progress through a variety of methods; Generated 15 Goals for each individual student in order to realize significant gains achievement resulting in 80 percent of the students making significant gain in reading and math • Modified complex thoughts and broke them down to fit the target audience of learning disabled students • Advised new teachers on how to effective handle classroom behavior • Wrote and created communication for the school’s website and school mission statement

• Managed existing accounts for Charter Spectrum Third Party Retailer Program throughout the Midwest • Independently searched over 200 leads for the third party companies to join the charter spectrum retailer program • Organized leads by identifying, negotiating and closing new accounts for growth of the Retailer Program • Evaluated sales metrics to increase sales and activations for existing accounts within the Charter Spectrum program • Recruited companies utilizing Linkedin, Reference USA, and other resources to join the charter spectrum program • Consulted with internal and external employees on how to effectively manage the accounts for the goal of moving the Retailer Program for the Charter Spectrum Retailer Program • Created positive relationships with both internal and external employees to create a positive vision of the Spectrum brand

• Worked on a daily basis of over 60 claims to effectively solve the damage claims for the entire Spectrum Brand customer database • Oversaw strategic planning of bringing on Time Warner and Bright house accounts into the damage claims department • Worked with over 50 field and corporate management teams to communication information for the damage claims department in order to solve the issues of the customers • Consulted with internal and external employees on how to effectively manage damage claims for overall resolution for Charter customers • Created positive relationships with both internal and external employees to create a positive vision of the Spectrum brand

• Manage over 80 accounts with a consumer base of over 5 million subscribers in the Central region.• Employee of the month for May 2014, June 2014, July 2014, August 2014, November 2014, January 2015 and May 2015. • Drove sales through digital sales, marketing, advertising and public relations working with over $500,000 in marketing spend by accounts. • Wrote detailed press releases for over 50 retailers to enhance sales for Dish Network.• Worked with local digital sites, television, radio and newspapers on all advertising for Dish working with over 50 different media outlets in Colorado area. • Met sales goals with 100% of quota in the calendar years of 2014 and 2015 • Work with Top 20 accounts with NBC, CBS, FOX, and ABC on television rates for DISH Network Local Retailer Channel.• Enhanced sales quota by over 120% in March, April, May, June, July, August, and November 2014• Worked in the Denver territory which had the number one Hopper Attachment rate of over 70% for 9 out of the 12 months for 2015• In the calendar year of 2014, was the second Account Manager out of 60 for Dish network in the USA with New Points of Sale (NPOS) with over 1,100 NPOS for the Denver territory for the calendar year of 2014; that 1,100 activations is out of about 11,000 for the entire country or 8% nationally.

• Managed day-to-day classroom of 9 students with autism• Head teacher and direct report of 4 teacher assistance• Oversaw strategic planning and management of students IEP’s • Created and executed a yearlong plan resulting in boosting in a 50% increase of the students educational levels • Oversaw students work at home with their family member to help them better understand theie living environment

• Oversaw the sale of ads for all radio shows on the station with annual revenues of $10,000 • Managed and lead a sales team of 10 people motivated to sell advertisements for the station • Executed a successful media plan which increased sales for the station by 100 % • Create a media plan which allowed the station to strategically spend money targeting key audience • Executed 90 % satisfaction rating with consumers based on responses to ads which ran on the station • Researched audience feedback and consumer reports to get best rate for the station

• Managed day-to-day operation of 150 student staffed radio station • Created six month long campaign promoting the station resulting in the best ratings for the station in 10 years • Recruited new talent for radio station which grew the prime-time audience by 150% • Oversaw 3 seasons of University of Missouri Football and Basketball radio broadcasts• Oversaw strategic planning and management of station upgrades, building to a new state of the art studio • Created and executed a yearlong media plan resulting in boosting in a 50% increase in the station target audience of college–aged listeners• Created and implemented a comprehensive staff development program featuring trips to New York, Saint Louis, Kansas City, and Chicago • Compiled statistics to create a new budget for the station which saw its overall budget drop by 20 percent which allowed the station to hire new workers • Oversaw production of a new website which allowed the station to stream online for the first time in 5 years • Enforced strict FCC guidelines for all radio shows on the station • Assisted staff members with daily to daily problems of a radio station

• Reported on Missouri House Races for NRP National syndicate during 2006 midterm elections • Edited interviews with candidates for local and national news stories• Produced and edited 20+ stories from sources and candidates for shows on NPR including the arts, politics and election shows • Conducted interviews and stories with Missouri State House Races on National Election Night 2006 • Generated relationships with sources resulting in stories to meeting deadlines for the station

• Produced Saint Louis Cardinals Baseball Games for the station during their 2007 campaign• Produced 25 news and sports stories for the station • Researched material for 5 different news and sports shows

• Conducted research for the Missouri Athletic department for press releases and media guides for Football, Volleyball and Softball • Created press release of University of Missouri Athletic Department for news conferences resulting in coverage by local television and radio stations • Assisted Associate Media Adviser in producing year-long stories on University of Missouri football and Basketball players• Gleened information from over 100 media guided throughout the country to find the best information for press releases • Worked with many local NBC, CBS and Fox news organizations for Missouri Football to ensure 100 % coverage by kickoff time on Saturdays