Patrick Willard Email & Phone Number

Holly Springs, North Carolina, United States

Durham, North Carolina, United States

Manage the day-to-day operations of the Networking team.Work directly with a variety of Engineering teams and Management to determine needs and develop/scale enterprise network solutions.Design, configure, deploy, and maintain the Bronto Development and Production Data Center EnvironmentMaintain best practices and standards of cable management at the Data Center. Create and maintain documentation of policies and procedures, diagrams, and other technical documentation.Working with team on OCI using Terraform to manage VCNs, Fast Connects, IPsec tunnels and basic networking services for migration to from on-prem to OCI Troubleshoot and debug network issues.Support the on-site installation of Network devices at a Data Center.Ansible playbooks to manage networking devices using AWX. Participating in 24/7 on-call rotation for critical services in accordance to SLAsManage global team on-call schedule. Configuring and Maintaining F5 load balancersConfiguring and Maintaining Palo AltosConfiguring and Maintaining Cisco ASA Work with Security/Compliance to make sure CVEs that are related to Network devices in the environment Asset Management of Network devices at Data Center.

Durham, North Carolina, United States

Managing the completion of operational tasks that are submitted through company JIRA ticketing system. Tasks include virtual environment provisioning (CentOS, Ubuntu, Oracle Linux 7), environment permission changes and LDAP account creation.Provide Linux (CentOS, Ubuntu, and Oracle Linux 7) troubleshooting support for Engineering teamManaging IAM in both AWS and Oracle CloudAdministering several Citrix XenServer pools, hosted on Dell and Oracle hardware platforms Develop, evaluate, and manage tools to support virtual and physical infrastructure and systems.Writing new Puppet classes and modules, all controlled using Git and thoroughly peer reviewed within GitLab.Manage company inventory and support hardware at our Data Center. Tasks include racking and removal of servers. Also, setup and physical hardware efficiency, labeling, and cable management.Maintain IP inventory records using Racktables & Device 42Maintain Check MK for host-issue notifications. Participating in 24/7 on-call rotation for critical services in accordance to SLAs. Provide macOS technical support and on-boarding for Engineering team. Continued to maintain the JAMF system companywide so Bronto could still provide machines to new hires. Provided gap technical support for macOS while no on-site IT team was present in addition to new role responsibilities.Skills knowledge utilized: Puppet, Gitlab, Dell Compellent SAN, FreeNAS, TrueNAS, Ruby, CouchDB

Durham, North Carolina, United States

Upon acquisition by Oracle, assisted with integration with Oracle systems, including overhaul of wireless network, establishing imaging standards on all existence computers in our line of business to bring up to cooperate requirements, network security testings, physical security enhancements and completed technology overhauls to A/V conferencing equipment at Oracle security requests.

Durham, North Carolina, United States

Managed IT teams in London, Sydney, and US offices. 15+ person team. Several projects were required including: security standard implementation (requiring full image redesign and interaction with every computer in the Bronto system); Migration of Email systems (Google Apps to Office 365). Also created How-to/FAQ documentation for helping users move over to Office 365 and provided on-site training for users. Deployment of wireless network; security camera/badge system deployment and implementation, Deployment and implementation of 8x8 VoIP phone system for Bronto home office and remote users; administration of 8x8 phone system. Deployment and implementation of Cisco Jabber chat client to Bronto users. Attained Certified Casper Technician (Apple MDM system) training and received my CCT certification. All while maintaining timely (and highly rated) support for technical issues through the JIRA ticketing system.

Durham, North Carolina, United States

Created Macintosh deployment standards for all computers in the Bronto Software office and established standardized new hire procedures to allow for quick and easy setup of machines for all new incoming Bronto employees. Provided on-site and remote technical support and maintained speedy completion of technical support tickets and created a bond of trust with executive team. Provided support for office LAN and WiFi network; DHCP, DNS, VPN, and firewall maintenance. Provide AV support for all employee meetings held each month and quarterly. Knowledge and testing of Linux environments (Ubuntu and CentOS) to aid in the maintenance of in-house servers.

Durham, North Carolina

Managing a small-medium sized team, including hiring team members, mentoring them, and conducting performance reviews for Apple Retail technical staff.Front line technical support and customer training focused on high demand clientele and business customers. Recognized by management as go-to technician for difficult and time sensitive situations. Trainer and mentor for on-boarding technical team members.

Charleston, South Carolina Area

Front line technical support providing high end customer service to business and retail customers in a time sensitive environment. Helped lead team to several cooperate awards for best overall customer service scores and efficiency metrics.

Charleston, South Carolina Area

Inventory management with continuous physical inventory scores above cooperate expectations (99th percentile in international retail environment). Mentor and regional operations trainer.

Indianapolis, Indiana Area

Apple technician team daily operations coordinator and communication link between management and technicians as front line link customers utilizing genius bar services.

Indianapolis, Indiana Area

Inventory management with continuous physical inventory scores above cooperate expectations.

Charlotte, North Carolina Area

Facilities team leader responsible for overseeing daily office operations as well as event coordination and management.