Patsy Clissett Email & Phone Number

• Provided one-on-one tutoring sessions with specific managers to enhance their management styles and fine tune their communication practices.
• Met with stake holders to discuss campaign performance and review areas requiring improvement, creating action plans and glide paths.
• Evaluated delegates understanding of course material through examinations and in-depth testing. Improved materials based on feedback and results.
• Organized fun, educational activities which allowed delegates to boost core subject knowledge and confidence through interactive learning.
• Confirmed campaign regulatory compliance, ensuring continuation of legal operations under GDPR, DPA & FCA Legislation

Stratford-upon-Avon, England, United Kingdom

• Supporting the on shore and off shore training of staff new and existing
• Lead responsibility for company induction, health and safety training and DPA training as standard.
• Delivering “refresher” and “up-skill” courses for existing staff.
• Instrumental in the implementing of new campaigns
• Prepared visual aids, equipment and classroom displays.
• Completed documentation on delegate behaviors, interventions and results.

Stratford-upon-Avon, England, United Kingdom

Equality Advisor dealing with the Equality Act 2010 & basic Human RightsTelephone based disability rights advisor: advising customers of their rights under the law, exploring the best ways to overcome sensitive issues and guiding customers through court procedures. This involved specializing in Disability Education and other equality laws, including the.

Stratford-upon-Avon, England, United Kingdom

Telephone based customer service and sales advisor, advising customers of products after discussing their needs and meeting those with the services on offer. I was then appointed by the operations manager as a compliance officer, overseeing the “red call” process for the whole floor, abiding by all contact centre guidelines and also training out the.

Redditch, England, United Kingdom

Telephone based debt recovery officer, involving administration, discussing debt management plans, accepting offers and completing income and expenditure by phone, fax and email. This was mostly telephone-based and therefore required a professional telephone manner and good people skills

Stratford On Avon, England, United Kingdom

Telephone based disability rights advisor: advising customers of their rights under the law, exploring the best ways to overcome sensitive issues and guiding customers through court procedures. This involved specializing in Disability Education and other equality laws, including the SEN Framework.

Stratford-upon-Avon, England, United Kingdom

Main duties- Key holder, cash handling, staff rotas, returns and complaints; merchandising to Plano-grams, stock rotation and food hygiene compliance; knowledge of products and common ailments.

Common Health Conditions, Distinction

Supporting Children With Additional Needs, Merit

Second Language Learning, Pass

Institute Of Learning Management, Distinction

Training And Development, Distinction

Team Management, Distinction