Patricia Ryan Email and Phone Number

• Optimized IT, Data Warehouse, and Analytics team structure and skills training, driving 15% efficiency gains and 20% faster project delivery.• Developed, implemented, and maintained robust data infrastructure, enhancing analytics and reporting, accelerating decision-making by 40%, and supporting 60% strategic performance metric growth.• Spearheaded the IT, Data Warehouse, and Analytics infrastructure development from the ground up during a pivotal Business Operations Transformation, insourcing key functions and partnering with Cognizant.• Responsible for overseeing claim encounter submissions from multiple vendors (Cognizant, Carelon, and Navitus) to HHSC (State of Texas), achieving 99% submission rates.• Strategically managed budgets and procurement, negotiating with vendors to achieve 15% cost savings while maintaining 98% service-level agreement compliance.• Spearheaded significant business operations transformations, successfully transferring and integrating health data across systems and resolving inaccuracies.• Navigated seven audits with zero non-compliance issues by directing audit responses and establishing regulatory reporting procedures, upholding an unblemished reputation with OIG, OAG, and DOI.• Strengthened data protection and compliance by authoring IT and Data policies, managing SFTP data exchanges, and establishing role-based security, resulting in 75% reporting consistency improvement.• Established and led a Data Governance Committee, authoring the charter and fostering collaborations that enhanced data integrity and HIPAA compliance, reducing data breaches by 80%.• Optimized IT practices and vendor relationships through participation in managed care delegation oversight reviews, resulting in a 10% increase in data accuracy.

Constructed and directed IT, data warehousing, and reporting operations, significantly elevating data-driven decision-making and operational efficiency by 40%. Spearheaded creating and implementing robust IT and reporting strategies, drastically enhancing business intelligence and analytics capabilities by 80%. Orchestrated seamless system integrations, resulting in a remarkable 30% optimization of operational processes and guaranteeing a substantial 90% increase in the reliability and security of data throughout the organization.• Spearheaded the implementation of cutting-edge IT and reporting best practices, orchestrating transformative business intelligence initiatives company-wide, catalyzing a remarkable 60% efficiency surge, and cultivating an environment of relentless improvement and trailblazing innovation.• Pioneered the groundbreaking establishment and evolution of the organization's inaugural data warehouse, help desk, and reporting systems, laying the bedrock for exponential scalability and propelling an astonishing 80% expansion in organizational capacity.• Engineered and deployed comprehensive ITSM processes leveraging ServiceNow, SharePoint, GitHub, and ERWIN for data modeling, skyrocketing operational efficiency and accountability by an unprecedented 90%.• Revolutionized interdepartmental collaboration, drastically elevating communication and project outcomes between IT, data, and business teams, yielding a staggering 40% surge in project success rates.• Orchestrated the development and operations of data governance and vendor interfaces with meticulous precision, attaining an impressive 99% on-time delivery of critical regulatory deliverables.• Delivered unparalleled level 1 support, guaranteeing optimal system configuration and functionality of Cognizant/Trizetto systems, achieving a remarkable 95% user satisfaction and unwavering system stability.

Spearheaded analytics and reporting for numerous state health plans. Concentrated efforts on bolstering regulatory adherence, data accuracy, and IT reinforcement, resulting in a substantial 25% surge in compliance benchmarks. Pioneered IT strategy and analytics undertakings that streamlined reporting and operational productivity, attaining an impressive 30% enhancement in efficiency metrics while guaranteeing all state stipulations were fulfilled with an uncompromising 98% precision.• Developed and managed analytics and reporting processes for five state health plans; established tracking systems that improved timely delivery by 20%, enhanced reporting accuracy by 30%, and ensured 99% compliance with regulatory standards.• Provided strategic oversight to 3 Analytics and Reporting teams, increasing the efficiency of health plan analytics development by 20% through effective leadership and guidance.• Formulated and executed IT support strategies for the Wyoming Health Plan; integrated financial reconciliations and encounters verifications, resulting in a 40% increase in system reliability and a 60% reduction in discrepancies.• Collaborated with the Wyoming Medicaid Department to revise data submissions; achieved an 80% improvement in meeting state requirements and reduced data discrepancies by 60% through effective communication and problem-solving.• Designed and developed six reporting dashboards using QlikView; enhanced decision-making support by enabling 50% faster data visualization and reporting processes, significantly improving organizational efficiency.• Oversaw claim encounter submissions to state governments in Nebraska and Wyoming, particularly addressing and resolving significant submission issues in Wyoming, boosting the acceptance rate from 40% to 98%, greatly facilitating rate setting.