Patty Arent Email & Phone Number

Omaha, NE 68128

Forecasting, Scheduling, Analyzing, Monitoring and reacting to staffing levels for both phone and async channels.

Papillion Ne

Responsible for proactively recommending and implementing workforce solutions to maintain and improve contracted service levels as well as increase productivity and leverage account performance. Scheduling, Shift realignments, Forecasting, Planning, Reporting, Consulting

Papillion NE

Responsible for coaching and developing a team of Corporate Travel Counselors while maintaining excellent relationship with key customer contacts and clients. Proficient at managing day to day operations, productivity goals, objectives, phone service standards and quality initiatives. Drive continuous improvement of the operation and manage change.

Recommend and consult with Forecast Planning and Leadership to ensurecontracted service levels are achieved.** Obtained Office Call Center Management Certification.** Telephone Service Factor G1 Office Ranking

Omaha NE

Responsible for managing a 24 hour, 365 day, Customer Service Voice Centersupporting credit card cash advance transactions at Point of Sale Terminals.** Developed Continuous Quality Program and Superior Work Teamenvironment which significantly reduced employee turnover.

Diploma Graduate

ADDITIONAL TRAINING/CONTINUING EDUCATION Completed numerous employer sponsored seminars, workshops and courses. Subjects included.

Education record