Paul Edwards Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Australia

After 26 years working in technology, I’ve now got an opportunity to pursue my passion. Lead Upwards is a boutique coaching and consulting firm, focusing on helping you achieve your goals.When I first floated the idea with family, friends, and colleagues, the most common reaction was, “Why???” (with all three question marks). I trained as a teacher, and have always enjoyed helping people learn and grow. Even in my near 30 years in technology, I was (for the most part) less about the hard technical side, and more about how people use technology to improve their working lives. The people side meant more to me.I remember one day being pursued by someone who looked like an outlaw biker in Collins St Melbourne. He was yelling my name and running towards me. I’d had no associations with biker gangs, and I was in equal parts curious and scared! He caught up with me, and introduced himself — a staff member at a previous client. All he wanted to do was say thanks! The work I had done on process efficiency improvements at his employer saved him 90 minutes a day, and, as he said, “That’s an extra 90 minutes I get to spend with my kids each day. Thank you so much.”I walked away feeling a million dollars, and I realized that it was outcomes like this which gave me deep satisfaction. It was about the people. Since them I’ve been involved in mentoring and graduate programs at companies where I have worked. It has been extremely rewarding watching these people grow, and has also led to lifelong friendships. In 2017 and 2018 I completed formal qualifications in this area, to ensure I was providing the best possible service to clients, and not simply being a well-meaning amateur.So in answer to that very good question, “Why???”, it’s because it’s something I value and I know gets good results for my clients. I enjoy getting up every day to help people help themselves and learn and grow. It’s captured in nine words: “Enabling people to gain more from life and work."

Melbourne, Victoria, Australia

Continuing on from the contract position in a permanent role, I've continued to work in cyber vulnerability remediation, various IT Service Management disciplines, and Evergreen. Key achievements in the last couple of years have included:• the development of a happy and dedicated team, with a wonderful culture and work ethic;• a 74% reduction in the size of IAG's attack surface from vulnerabilities;• successful co-ordination of IAG's response to log4j;• improvement in the ITSM processes I inherited;• involvement in IAG's Women in Technology mentoring program;• simplification of management reporting to drive faster and better decision making; and• management of a recurring AUD5 million program focused on strategic, structural, improvements to IAG's vulnerability response capability.There's more to it than just the above, so feel free to get in touch if you'd like to know more.

Melbourne, Victoria, Australia

Initially brought in to drive a cyber vulnerability team transitioning from delivery to BAU, I also added managing Major Incident, Problem, and Change Management. For fun, I also took over the rollout of an Evergreen initiative across the technology organization, which is focused on the careful currency of technology stacks across the ecosystem to reduce risk across various dimensions. Enjoyed working with the people so much that when there was an opportunity to convert to perm I took it!

Melbourne, Australia

The ANZ Banking Group is one of Australia's Big 4 banks with over 10 million customers worldwide, nearly 42,000 employees, and more than $580 billion in assets.As Manager of Cyber Security's Red Team, I lead a team who has possibly the coolest mandate in banking: to break into the bank.We work with the bank's threat intelligence team to understand which actors are providing the biggest threats to the bank, research to understand and mimic their methods, and then execute an attack on the bank using those methods. Once the attack is completed, we sit down with the bank's Blue Team to analyse what worked, what didn't, and how the Blue Team can improve the bank's defences. And we generally learn a lot about ourselves too — how we as a Red Team can improve for next time too.It's not all just attacking the bank though. I'm still looking after the department's budget; mentoring staff (both my team and through ANZ's various mentoring programs); running ANZ's airport simulation to improve understanding of the technology supply chain; providing a sounding board for peers; and driving Cyber Security Operations' restructure under ANZ's New Ways of Working.

Melbourne, Australia

SECURITY GOVERNANCE ♦ MANAGE CYBER SECURITY AUDIT AND RISK ♦ ENSURE REGULATORY COMPLIANCE AND REPORTING OBLIGATIONS ARE METThe ANZ Banking Group is one of Australia's Big 4 banks with over 10 million customers worldwide, nearly 49,000 employees, and more than $580 billion in assets.As Manager of Cyber Security Governance, I lead a team who manage risks and audit issues as well as being key inputs into developing risk-based arguments for capital funding for improvement initiatives in the cyber security space across the bank. Would you like that in English? The work we do guides and supports senior executives of the bank make the best decisions possible to keep the bad guys out.And I am still doing my strategy role as well, currently helping out with the rollout of a big data solution which will see behavioural analysis detect sophisticated attacks on the bank far earlier than existing methods.

Melbourne, Australia

STRATEGY DEVELOPMENT ♦ OPERATIONAL PLAN DEVELOPMENT AND IMPLEMENTATION ♦ UNIFICATION OF DISPARATE CULTURES AND PROCESSESThe ANZ Banking Group is one of Australia's Big 4 banks with over 10 million customers worldwide, nearly 49,000 employees, and more than $36 billion in revenue.As Manager Global Operations Strategy within the Technology Service Management division, my immediate objective is to move all units and geographies of ANZ Technology Shift Operations (including recent acquisitions) to using a single set of service management processes and a customer-focused culture.2017 update: That objective went well. We got 200+ processes across three geographies down to just under 100, increasing the number of shared processes as well, from three to almost 20.Subsequently, I ran the project to build the Global Security Operations Centre at ANZ -- we built it on a shoestring budget in less than five months, and then it went on to win multiple industry awards. I was fortunate enough to work with a great team, each of whom were committed to delivering what ended up being an outstanding facility in Melbourne and Manila. There were five challenges we faced: the physical build; process documentation; staff recruitment and training; satisfying regulators; and navigating intra-group contracts and requirements.Six months in, both Manila and Melbourne were demonstrating world best practice on the usual measures for SOCs. These metrics have been maintained in the subsequent three years. The facility is running at opex costs 68% below the previous outsource provider, so there's a win for the bean counters too.

Melbourne, Australia

STRATEGY DEVELOPMENT ♦ OPERATIONAL PLAN DEVELOPMENT AND IMPLEMENTATION ♦ MARKETING PLAN DEVELOPMENT AND IMPLEMENTATIONCathi Colla Architects is a boutique architectural firm based in inner Melbourne, specialising in renovations and new developments in the inner suburbs of Melbourne. During this short engagement, I worked with the owner and principal of the firm to develop:► a strategic plan for the the growth of the business over the next 3 years;► a marketing plan to complement the agreed future directions for the business;► an operational plan detailing the deployment of these plans; and► assisted the owner (through coaching and work at the coalface) in implementing the start of the operational plan.

Melbourne, Australia

CHANGE MANAGEMENT ♦ ITSM ♦ IT & PROCESS TRANSFORMATION ♦ IMPLEMENTATION STRATEGYDowling Consulting is a boutique management consultancy with a A$20m+ portfolio of 200+ public sector & large commercial, blue chip clients specialising in Service Management in Shared Services and IT Environments.Over the course of my time with Dowling, I have had a progression of roles overseeing delivery of technical solutions of large transformation & change/release programs including:✔ Managing Consultant (Aug 2011 – Sep 2012)✔ Senior Consultant (Aug 2010 – Aug 2011)✔ Consultant (Feb 2010 – Aug 2010) My primary consulting function in each of these roles has been as Change Agent—helping clients improve outcomes for their business. This has been achieved by providing clients with:► Sound strategic advice and a pragmatic implementation approach ► Consultancy advice on ITIL process and IT Service Management governance and best practice► A clear defined understanding of their business, their sectors, and their key imperatives► Options and solutions based on the greatest ROIHaving worked on many different and complex projects with a wide variety of organisations including banks, telcos and government agencies, my expertise includes:►Conducting impact analysis of change, defining solutions and managing change► Working with and training client teams to ensure ITIL Processes are well designed and deployed► Developing IP and knowledge management practices► Arbitrating solutions between clients and third party vendors► Mentoring and coaching junior consultantsRECENT PROJECTS INCLUDE:✔ Improving a Federal Government Department’s ITSM processes for delivery and regulator certification ✔ Providing coaching for a new incident management process at one of Australia’s Big 4 Banks✔ Leading a Critical Incident Management Process Review for a global telecommunications provider✔ Developing a Technical Solutions Catalogue for an IT Department within a State Government Agency

Melbourne, Australia

ITSM TOOL IMPLEMENTATION ♦ PROCESS DESIGN ♦ RESOURCE MANAGEMENT ♦ STAKEHOLDER MANAGEMENTPlanwell is the leading specialist in IT Service Management and Customer Support Solutions in Asia Pacific.My primary function at Planwell was to lead all aspects of process design and engineering to support ITSM tool implementation for Planwell’s clients as well as supply input into the definition and improvement of best practice for transformation program management. As 2IC Professional Services Manager I provided a continuity of management during leave periods—maintaining relationships with high level clients, stakeholders and vendors as well as managing budgets, personnel and resources.SIGNIFICANT PROJECTS INCLUDE:✔ Advising and implementing a major Configuration Management process for a large Australian telco company ✔ Designing and implementing Incident, Problem, Change, and Release processes for a unit within a Korean-based global conglomerate✔ Working closely with clients and colleagues as a Technical Trainer to ensure the rollout of Remedy/Service Desk Express is achieved within client organisations to the highest quality

Melbourne, Australia

IT ABUSE POLICY DEVELOPMENT ♦ INVESTIGATIONS ♦ COURT REPRESENTATION This role, although supplementary to my other full time roles, was integral to shaping Melbourne University’s policy and response to all issues relating to IT abuse including illegal activities, bullying and harassment. Representing the University and acting as central contact for 1,000 staff and 50,000+ students, I investigated complaints and counselled perpetrators about appropriate behaviour as well as those students directly affected Some interesting aspects of this role include:♦ Investigating multiple abuse allegations of IT facilities by the University community♦ Training and mentoring three staff members involved in policy enforcement♦ Representing the Australian Vice-Chancellors Committee as a witness in a 2004 Federal Court case with the Australian music industry♦ Providing key input into policy development for the University of Melbourne’s IT Abuse Policy

Melbourne, Australia

QUALITY ASSURANCE ♦ INDUSTRY SURVEYS ♦ DOCUMENTATION ♦BALANCED SCORECARDSA Quality Assurance role focused on gaining an in-depth understanding of service provision cost breakdowns and introducing balanced scorecards into the university. This was achieved by:● collecting data and submissions for industry surveys; ● preparing documentation; and ● providing advice and assistance to other areas of the University requiring QA processes

Melbourne, Australia

HIGH LEVEL RESEARCH MODELS ♦ DEBUGGING ♦ TRANSLATING RESEARCH REQUIREMENTS A challenging and thoroughly interesting role providing researchers with the most appropriate mix of hardware and programming languages to achieve their research aims. This was achieved by✔ gaining an understanding of researchers' computing requirements;✔ restating research problems into clear instructions translated appropriately for PC modelling; and✔ providing debugging assistance to optimise their code and produce accurate results in a reasonable timeframe.During this time, I also promoted HPC’s services into new areas including Criminology (detecting stolen art works in catalogues) and Economics (Scholes-Black simulations, data mining of federal government social security data).

Melbourne, Australia

TEAM LEADERSHIP ♦ ITS INTEGRATION ♦ STAFF TRAINING ♦ RESOURCE MANAGEMENT Leading a team of 4 staff to deliver and support ITS initiatives, my role was to help with the integration of ITS and the Library at the University of Melbourne. This was primarily achieved by:✔ obtaining an understanding of respective cultures, ✔ providing appropriate training to staff, and ✔ introducing appropriate technologies to support the Information Division's objectives.

Melbourne, Australia

ACCOUNT MANAGEMENT ♦ TRAINING COURSE DEVELOPMENT ♦ STAFF TRAINING Managing teams between 4 and 13 members, I worked as an internal account manager for various faculties throughout the University. I also developed and ran training courses such as a complete suite of Excel courses tailored for University applications for internal use.

Melbourne, Australia

The Apple University Development Fund provided grants to University staff and students to develop innovative and novel solutions relating to education on the Apple Mac platform. In this role, I coordinated the grant application process locally at the University of Melbourne—determining and publicising selection criteria, reviewing grant applications, and making selections.

Master Of Education B Ed (Sec), Computer Science, Mathematics, Physics

Bachelor Of Education (B.Ed.), Secondary Education And Teaching

Certificate Iv In Workplace Assessment And Training

Diploma Of Leadership Coaching And Mentoring 22233Vic

Completed the Diploma of Executive Leadership and Coaching through FireUp Coaching, an International Coach Federation accredited RTO. This.

Certificate Iv, Business And Personal Coaching

This course provides access to the FIRE UP coaching model and the REACH coaching conversation model; two very effective ways at striking.