Paul Moss Email & Phone Number

Brisbane, QLD, AU

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

• Key AccountabilitiesContract Performance
• Manage performance and presentation of each designated site (10) in accordance with contractual and budgetary obligation
• Analyse and plan for future site requirements
• Ensure costs are controlled and invoicing correctly reflects the service provided, and address anomalies as required
• Act as the first point of contact for key Clients on matters and participate in all levels of issue resolution, process improvement and customer feedback
• Attend regular structured meeting with key clients to receive feedback and monitor contract performanceFinancials & Reporting

Brisbane, Queensland, Australia

• Key Accountabilities
• Mass transport fleet presentation (multi-site operation of 7 locations simultaneously), including hygiene, infection control, quality and effective use of resources, rostering and overall efficiencies with a strong.
• Strong Contract and Client Relationship Management to meet and exceed client expectations, including internal cross divisional department collaboration to deliver successful outcomes
• Expertise in safety, security, communication, facility, equipment maintenance programs and asset management systems
• Employee and Independent Contractor Management
• Create effective written and verbal communications to site locations and team members, to provide safe quality effective and efficient ways of achieving results within a diverse and varied demographic of team members

Brisbane, Australia

• Key Accountabilities
• Accountability for the overall performance of regional and international airports, particularly with regards to safety, security, customer experience, project management, quality assurance and risk management, budget.
• Managing a budget of over $12 million per annum of suppliers and contractors (over 30 contracts and suppliers simultaneously).
• Managing facilities to ensure operationally safe, cost effective and compliant requirements are met at all times.
• Procurement of cost effective equipment is sourced at industry standard or above, to ensure success of the operation.
• Setting, monitoring and improving safety, security, service, budget and customer experience KPIs and KRAs. Conducting onsite and remote audits to facilitate the achievement of growth opportunities and increased revenue.

Brisbane, Australia

• Key Accountabilities
• Managing operational policies and standards to achieve a safe operational environment.
• Coaching and leading a widespread team in the development and design of safety and customer standards processes and procedures that were used by over 2,000 operational staff.
• Leading the five members of an advisory group in their delivery of an effective and cost-efficient shared-service model of operations.
• Optimising recruitment and performance management processes to align individual goals with group and organisational goals.Key Achievements
• I unified three airline-group operating manuals, ensuring consistency and accessibility for operational staff and producing a 66 per cent reduction in manual production costs and the environmental impact associated.

Brisbane, Australia

• Key Accountabilities
• Creating, improving, and implementing training materials for use in the Virgin Australia Group Airlines network.
• Managing training resource allocation and usage, including schedule.
• Leading and managing 21 training facilitators and learning material designers in their operations, and delivering Train the Trainer packages to network facilitators. Key Achievements
• I introduced several new aircraft into company operations (E170/E190), focussing on training staff in the implementation of new policies and procedures.
• Out of 7,000 staff, I was one of 14 nominated for the Virgin Blue Airlines Star of the Year award in 2010.

Brisbane Domestic Airport

• In this role I was the Customer Service Training Manager for Qantas Regional Airport operations. This included customer service front line and airside/tarmac teams. Managing a geographically located team of.
• Lead and managing the training design and delivery team (including standards and policy).
• Coordinating training aspects of the Customer Service and Ramp team.
• Managing key resources and the logistics of business requirements, expectations and priorities.
• Maintaining all compliance, regulatory, and company standard records, including participation in Civil Aviation Safety Authority and Department of Infrastructure audits as required (internal and external).
• Onsite Project lead for 10 new airport operational implementations, Customer Service, and Ramp (training, systems, equipment, contract management, stakeholder engagement, relationship building, implementation support.

Bundaberg

• Key Accountabilities
• Management of passenger processing, ticketing, reservations, aircraft ground handling, loading and unloading freight (quoting and consigning priority and off peak freight), and passenger baggage.
• Extensive training and supervision of new staff, ensuring compliance of all standard operating procedures.
• Providing domestic travel arrangements for corporate and leisure clients, including holiday packages.
• Scheduling maintenance of the Lady Elliot Island operation: 3 aircraft types with various capacities and limitations, including crew rosters, aircraft availability, and protection of schedule integrity.Responsible for.

Certificate Iv, Training And Assessment

Diploma, Leadership And Management

Cert Iv, Work Health & Safety