I’m a certified Project & Program Manager and Agile Product Owner with 25 years experience in delivery and operations across industry and the public sector. I’m passionate about people and delivering solutions to business problems. Most recently I’ve been involved in the design and delivery of Digital capabilities at Telstra and the stabilisation of business operations post a major deployment at MLC Life Insurance. I’ve successfully led a major CRM transformation, replatformed Siebel Leads onto Salesforce and restored business operations to stability after a major deployment. I’ve demonstrated the ability to synthesise strategy and business needs and autonomously plan and execute and have sustained success leading transformation programs and business operational units. Relationship management, strategic nous, commercial acumen and influencing/negotiation skills among my key strengths.
Listed skills include Customer Experience, Stakeholder Management, Contact Centers, Business Case, and 14 others.