As the Director of Operations, I oversee the day-to-day activities of the company, ensuring that the organization is managed and performing efficiently and effectively. I also hire and train office managers, tax preparers and CSA.

I currently work with and manage 16 dealer owned locations across Indiana. My territory consists of locations in Indianapolis, Terre Haute, Columbus, Seymour, Jeffersonville, Corydon and Evansville IN., along with Henderson and Owensboro KY. I am responsible for ensuring proper staffing is maintained, cross training employees and ensuring all metrics are met. I also assist with store sets, training new and existing employees on new products and services and making sure they understand how to build the value of the product or service so that it fits the needs of the consumer.

I was promoted from Retail Sales Manager for Sprint to Market Manager over the Sprint at Radio Shack initiative. I manage 13 locations with a strong group of sales leaders. Driving sales, controlling costs and always having fun with the number 1 wireless provider!

I currently manage a team of professionals who love to sell the best wireless in the industry. My main objective is ro recruit, train and develop the most talented sales professionals. I manage the day to day operations of a retail store, ensuring operational excellence and a leader in sales.

Develops a business plan and sales strategy for the market that ensures attainment of company sales goals and profitability.Responsible for the performance and development of the Account Executives.Prepares action plans by individuals as well as by team for effective search of sales leads and prospects.Initiates and coordinates development of action plans to penetrate new markets.Assists in the development and implementation of marketing plans as needed.Conducts one-on-one review with all Account Executives to build more effective communications, to understand training and development needs, and to provide insight for the improvement of Account Executive’s sales and activity performance.Provides timely feedback to senior management regarding performance.Provides timely, accurate, competitive pricing on all completed prospect applications submitted for pricing and approval, while striving to maintain maximum profit margin.Maintains accurate records of all pricings, sales, and activity reports submitted by Account Executives.Creates and conducts proposal presentations and RFP responses.Assists Account Executives in preparation of proposals and presentations.Controls expenses to meet budget guidelines.Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.Recruits, tests, and hires Account Executives based on criteria agreed upon by senior management.Relationships and Roles: