Paul Christopher Email & Phone Number

Rochester, NY, US

Rochester, New York Metropolitan Area

Rochester, New York Metropolitan Area

Rochester, New York Area

 Demonstrates technical proficiency with Cisco and Juniper Provider Edge routers, Customer Premise Equipment routers, T1 circuit, Ethernet circuits, 4G, Broadband circuits, IP networking configuration, trouble-shooting, and fault isolation procedures. Work directly with Customer, Vendors and Field Personal to turn up MPLS, Internet services, VeloCloud.

Victor, NY

Desktop Support Techician in an enterprise environment supporting approximately 5000 users. Troubleshoot and resolve Internet Explorer issues.Troubleshoot and resolve Outlook issues.Clean viruses and malware from desktop systems.Troubleshoot and resolve network connectivity and printing issues.Provide end users with outstanding customer service.Replace.

Rochester, NY

Assessed Xerox printers and MFPs for device compliance with Xerox Device Manager web-based softwareAssessed Xerox printers and MFPs for device compliance with system requirements Updated the Program Team with all issues found during testingCompiled assessment reports for review by the Program TeamRegressed fixed bugs with the latest firmwareUse Xerox MIB.

Rochester, NY

Assessed non-Xerox printers and MFPs for device complianceTested non-Xerox printers and MFPs for compatibility with Xerox Device Agent softwareCompiled assessment reports for review by systems engineerInvestigated the device's MIB to find where certain values are being reported fromUsed Xerox MIB Browser to read specific objects in device's MIB

Rochester, NY

Fielded new and open tickets that come into the Help DeskProvided telephone support to customers having issuesBuilt Windows 08 servers in preparation for deploymentTroubleshot and repaired desktop systemsRemoved viruses and malware from Windows XP PCsMultitask different priorities to resolve open ticketsProvided scheduled visits at clients site for.

Fielded new and open tickets that come into the Help Desk.Applied hot fixes and critical updates to Windows 2003/08 servers.Multitask different priorities to resolve open tickets.Troubleshot Windows 2003 server issues.Troubleshot complex Windows XP operating system issues.Interfaced with customers to resolve their issues.Deployed Windows XP PCs into.

NDPS (Novell Distributed Print Services)Configure Cisco 3640 router and Cisco 3560 layer 3 switch to support lab infrastructureConfigure Cisco 2950 switch to support 802.1x authenticationConfigure named access list on Cisco 3560 switch to isolate lab from Xerox global networkEnsure all products (network printers and multi-function devices) supporting NDPS.

NDPS Verify and isolate bugs in pre-release versions of Xerox NDPS gateway on Linux OES, NetWare 6.5, 6.0, & 5.1Perform Novell Yes! Tested & Approved certification on prototype printers and multi-function devicesTest IP/IPX network connectivity over Ethernet and token-ring on prototype color and monochrome laser printersUse Lanalyzer and Net-Xray to.

NetWare 4.11 MigrationCompleted top to bottom design of global NDS tree which spans 17 domestic and 5 international regional offices and incorporates 150 serversDesigned Time Synchronization and Partition Replication strategy based on WAN boundariesImplemented migration using the Novell Upgrade Wizard v2.1Traveled to onsite locations throughout the.

Gigabit LAN Infrastructure Migration ProjectConfigured Netware 4.11 servers with multi-port Ethernet adapters for bandwidth aggregation up to 800Mb/s using Cisco FastEtherChannel technologyWorked with project leader to segment the network into multiple VLANs with Cisco Catalyst 5000 series switchesIncorporated 100Mb/s Cisco switch for multi system backups.