• Effectively managing day-to-day aspects and operations of projects to establish project timelines, effectively manage the timelines, and document progress.• Collaborating with Project Managers and Operations Manager to effectively work on deployments• Develops bids, manage staffing and cost-benefit analysis.• Coordinates procurement of materials and equipment with purchasing agent.• Train, mentor and coach team members.• Effectively managing and cultivating customer relationships continuously evaluating new needs and developing additional business opportunities.• Be a leader in safety and participate in safety communications and documentation.

• Gemba Board Management Tools used to identify and relate priority items to team• Kaizen strategy used for continuing process improvement between multiple departments• Trouble ticket analysis (diagnose and resolve issues) - provide hardware or software assistance and problem resolution• Maintain a high level of system reliability by prioritizing and resolving trouble tickets efficiently• Escalation point and technical troubleshooter for all Systems and Network hardware problems• Deep diving into Linux server issues• XEN service virtualization troubleshooting• Troubleshoot technical issues on various platforms ranging from Systems through Networking to Power/Mechanical• Remediation of physical layer outages, both Systems & Network• Remediation or recovery of physical power issues on racks• Participate in Data Center power & cooling events• Install & configure racks of hosts in line with internal SLAs•Data Center point of contact for all High Severity issues• Physical replacement of server and network device parts• Ensure correct rotation of parts & spares• Help define metrics to increase our customer uptime• Enforcing Amazons Security Best Practices• Contribute ideas to improve operational efficiency• Participate in and deliver on a number of high impact small to mid-scale projects• Help build the world’s largest Cloud infrastructure

• Configured and tested enterprise networks using classful/classless IP addressing, complex subnetting, and dynamic routing protocols (RIP, NAT, IGP, BGP, EIGRP, OSPF).• Built and implemented networks based on designed topologies and functional specification with redundancy.• Resolved Tier 3 trouble tickets • Immediate response to general inquiries with additional minimal requiring further research.• Configured and tested network switches using: VLANs, subinterfaces, and applied specified Spanning Tree Protocols (PVST, CST, MSTP, RSTP) and VTP. • Setup, designed, implemented, and maintained; DHCP, DNS, Web, File, Exchange, and Print servers. • Created and maintained local and roaming profiles, mailboxes and personal folders with Microsoft Exchange, Active Directory and configuring Global Catalog and Group Policy. • Established ACL permissions (effective/inherited) for users, groups, shares, folders, and files. • Secure Data Recovery, Backup & Restore

• Purchasing and Vendor Management for multiple product lines. • Installation, Set Up, and Configuration of Hardware and Software in multiple Operating Systems. • Responsible for LAN and wireless installations for both individual and commercial customers. • Help desk / Network Support role providing support to numerous desktop and mobile platforms with companies such as Bank of America, Nabisco, Inc. and Atlanta Housing Authority. • Services included day-to-day upkeep, back up, recovery, and client configuration. • Established standard operating procedures used by Bank of America Mortgage Lending Group to streamline client machine build outs and configuration

• Managed revolving budgets in excess of $100 million with inventories for separate work centers, repairables, and consumables.• Responsible for the training, evaluation, and discipline of up to 24 subordinates. • Planned maintenance schedule for the upkeep of multiple systems.• Member of United States Department of Defense Personnel Reliability Program designed to permit only the most trustworthy individuals to have access to nuclear, chemical, and biological weapons.• Implemented and Maintained Secret and Top Secret Access Control Lists for a Nimitz Class Aircraft Carrier