Lead technical design, delivery and support for integration of payment and information solutions and related services for intelligent travel applications in the transportation industry. Deliver integrated systems for the Ventra program servicing CTA, Pace and Metra transit agencies in the greater Chicago area, providing tools for travelers to choose the smartest and easiest way to travel and pay for their journeys, while enabling transportation authorities and agencies to manage demand across the entire transportation network – all in real-time.

Management of the development and operations of mission-critical Business Intelligence applications for AbbVie’s Commercial Operations group. Leadership of the development and enhancement of business analytics dashboards to display actionable data for AbbVie’s C-suite and area business leaders. Identification of requirements for business intelligence solutions and visualizations to display key data used by AbbVie executives to manage AbbVie's $20B+annual business.

Managed the successful implementation of new BPO services to Accenture's clients. Coordinated offshore and onshore teams to complete on-time launch of services for Finance and Accounting BPO clients.

Supported business development process for a $50Million+ outsourcing deal to a major Australian bank. Analysed requirements, provided subject matter expertise for outsourcing and transformation solution planning, and coordinated production of the Accenture response documentation.Established and managed a new team for the development and deployment of 36 courses, supporting 5 curricula, to build world-class off-shore customer support capability for an Accenture learning BPO client.Management of Accenture’s ‘business interlock’ function, mapping client strategic initiatives to drive $5million+ in annual learning development budget. Planned, managed and successfully executed all aspects of the transition of this key function from the Accenture outsourced service model to a newly established client organisation within 3 months as part of a strategic transformation program.

Led the global shared services support organization providing service to Accenture’s Business Process Outsourcing (BPO) clients. Operated global customer service centers, managing the highest risk and most complex customer relationships, and providing guidance to senior executives. Leadership and career development of the global team of 145 resources and control of an annual operating budget in excess of $10million.

Project Managed the start-up phase of outsourcing of services from clients to Accenture’s BPO delivery organizations. Overall leadership and project management for mobilization phase to ensure on-time, on-budget commencement of services to the outsourcing units. • Project Management of the transition phase for an Australian telecommunications client, delivering superior results which lead to increased scope changing the deal size from $50 million to $95 million.• Accelerated the start of services to an Australian telecommunications client facilitating the delivery of new training programs to support transformation activities achieving $20 million in annual savings.• Established and maintained key client relationships with client Program Director, Transition Manager and Business Unit Leads.• Implemented Accenture’s Operational Excellence and Quality Assurance checkpoints for on-boarding of services for clients in Australia and USA to ensure quality of deliverables and seamless delivery of outsourcing services.

Leadership of the US and Asia-Pacific support organization providing service to Accenture’s outsourcing clients. Developed support center processes and procedures to deliver consistent, high quality services capable of scaling to meet organization growth plans. Responsible for career development of US and India resources.• Directed the establishment of the first Accenture Learning BPO offshore support center in Bangalore, India in 2003.• Advised senior leadership in development and implementation of Accenture’s offshore strategy.• Managed the growth of the Bangalore team from 9 resources supporting 1 client in 2003 to a team of 85 supporting 20 clients by 2005.• Developed processes and procedures to scale the global team efficiently across multiple clients, allowing the addition of 15 new Accenture BPO clients with no additional onshore resources added.