Paul Devlin Email & Phone Number

As Enterprise Solutions’ IT Service Delivery Manager, I am responsible for managing the support team, implementing best practices, improving performance, service, & product quality; managing the IT service catalogue, building relationships with customers and implementing the best solutions.Enterprise Solutions provides a comprehensive range of scalable and modular IT Solutions covering: Citrix Consultancy & Solutions, Enterprise Cloud Solutions, Managed IT Services, Desktop and Server Virtualisation, Infrastructure Solutions and IT Procurement.

Dublin

As IT Service Delivery Engineer, responsibilities included: monitoring day to day work activities for the Service Delivery Team using Zendisk; creating and managing users, distribution, security groups and password reset on Active Directory; setting up and configuring Cisco IP phones for Customer Service Agents; providing Deskside/Remote Support, troubleshooting end users issues involving hardware & software problems in house and to remote sites around Europe which include Poland, UK, Spain & Geneva. Wonga Technologies offered short term pay day loans.

Fetac Level 5 In Computer Maintenance & Tech Support

Junior Cert & Leaving Cert