Paul Dixon

Paul Dixon Email and Phone Number

Senior Operations Executive | Management Consultant
Paul Dixon's Location
Tampa, Florida, United States, United States
Paul Dixon's Contact Details

Paul Dixon personal email

n/a

Paul Dixon phone numbers

About Paul Dixon

Experienced, results-oriented professional, who is accomplished as an operations manager, consultant, and project leader. Creative and collaborative problem-solver, who excels at all stages of project management from strategy-setting through execution, including engaging and empowering teams. Skilled at fulfillment and customer service management, consistently exceeding client expectations, and identifying innovative cost cutting solutions.

Paul Dixon's Current Company Details

Senior Operations Executive | Management Consultant
Paul Dixon Work Experience Details
  • Capco
    Principal Consultant
    Capco Nov 2019 - May 2021
    Tampa/St. Petersburg, Florida Area
    Site leader for team of 100 analysts and 4 team leads. Assured that daily goals for production and quality were met on this sizable engagement for a large consumer bank.
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  • Time Customer Service
    Svp Operations
    Time Customer Service Jan 1997 - Nov 2017
    Tampa/St. Petersburg, Florida Area
    Responsible for $65 million budget and 1,200 team members at locations worldwide. Scope ranged from customer care and order/payment processing to product distribution and print production.Managed both large internal customer service departments and vendors (Teleperformance, Aegis, Arise, Convergys, SumaSoft). Hired leadership team, led major process improvement teams, and assured budgets and KPI’s were met.Routinely set goals to remove $1 million of cost within the year—and achieved them. Automated order and payment (check and credit card) processing through completion of a multi-million-dollar project. Processing speed improved by 75% with a payback period of 1.5 years.Converted a $20M business from an outsourcer to an internal process saving $1.5M annually and making it viable again.Designed and started up product distribution center serving catalog fulfillment business for clients including Martha Stewart Living Omnimedia, Sports Illustrated NFL Shop and WCW.Reinforced quality levels to clients by structuring a Customer Satisfaction program. Objectively and inexpensively reported customer view of quality.
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  • Kurt Salmon, Part Of Accenture Strategy
    Principal
    Kurt Salmon, Part Of Accenture Strategy Jan 1986 - Dec 1996
    Greater Atlanta Area
    Provided management consulting services to clients including Home Depot, Time Warner, United Parcel Service and National Geographic Society. Led on-site implementation teams to improve operational performance in contact centers, distribution centers and fulfillment operations. Designed and implemented distribution centers for consumer products companies such as Reebok and for retailers such as Brookstone and Lab Safety Supply.
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Paul Dixon Skills

Process Improvement Operations Management Vendor Management Team Building Strategic Planning Call Centers Management Call Center Leadership Business Process Improvement Inventory Management Change Management Cross Functional Team Leadership Contract Negotiation Forecasting

Paul Dixon Education Details

Frequently Asked Questions about Paul Dixon

What is Paul Dixon's role at the current company?

Paul Dixon's current role is Senior Operations Executive | Management Consultant.

What is Paul Dixon's email address?

Paul Dixon's email address is pa****@****pco.com

What is Paul Dixon's direct phone number?

Paul Dixon's direct phone number is +181320*****

What schools did Paul Dixon attend?

Paul Dixon attended Texas A&m University.

What skills is Paul Dixon known for?

Paul Dixon has skills like Process Improvement, Operations Management, Vendor Management, Team Building, Strategic Planning, Call Centers, Management, Call Center, Leadership, Business Process Improvement, Inventory Management, Change Management.

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