Paul Olson Email & Phone Number

Ankeny, Ia, Us

Urbandale, Iowa, United States

Ankeny, Iowa, United States

Greater Minneapolis-St. Paul Area

Ames, Ia/Woodbury, Mn

- Researched hundreds of different Wdesk use cases through discovery calls and meetings with industry experts including but not limited to financial reporting, insurance, SOX, and ERM- Built and showed over 100 different demos identifying those use cases that resonated and were financially viable presenting that information to the company’s directors and software developers- Trained the key sales organization staff on how to give a successful demo after writing demo scripts and getting feedback from potential and current customers- Led several teams in over 50 customer builds for prototyping out new fully flushed out processes troubleshooting any issues that would arise all while making sure delivery dates were met- Identified software stop gaps that if filled, could make use cases sellable while working with developers to enhance and improve user experience- Played a daily role of ambassador and communicator between customers, the sales team, customer support and development identifying and striving towards solutions that worked for all parties

Ames, Ia

- Managed and maintained over 30 different accounts by providing customer support and quarterly checkins including onsite visits growing each SAS account to an enterprise level- Mastered the Wdesk software both in the editor and XBRL tagging for SEC documents in order to best provide recommendations to customers as well as expand accounts at an enterprise level- Participated in as many volunteer teams as possible to expand knowledge and provide feedback to better the software and customer experience including management reporting, ERM, and new use cases - Handled customer issues with grace and poise helping bring clarity to tense situations while figuring out a solution for problems