• Made strategic decisions regarding work of over 30 team members, offered constructive feedback on work performance.• Conducted information analysis and incorporated findings by evaluating usefulness and compiled like data into information reports that documented potential way forward to operations.• Followed internal procedures for incident management and escalation, provided training plans to improve future operations and decreased potential forthcoming incidents. • Created… Show more • Made strategic decisions regarding work of over 30 team members, offered constructive feedback on work performance.• Conducted information analysis and incorporated findings by evaluating usefulness and compiled like data into information reports that documented potential way forward to operations.• Followed internal procedures for incident management and escalation, provided training plans to improve future operations and decreased potential forthcoming incidents. • Created customizable professional development plans for over 100 subordinates and coworkers which improved progression focus and ensured proper personnel filled open positions.• Initiated response to unplanned network outage and coordinated fix actions that prevented loss in prosecution of company goals.• Wrote weekly work reports highlighting employees’ successes which brought actions to attention of executive leaders.• Prepared over 450 individual tax preparations within the IRS VITA program and counseled individuals on future tax liabilities, secured over $500k in refunds. Show less

• Created and compiled $818k spend plan despite a deadline of 3 days and with neither instruction nor guidance from Primary Cost Center Manager.• Facilitated record retrieval and access by annually maintaining filing system for over 430 coworkers and identified and corrected over 2k deficiencies on the spot.• Oversaw $11k inventory and office supply purchases necessary for continual operations.• Processed $6.1M worth of logistics equipment for shipment to an alternative business… Show more • Created and compiled $818k spend plan despite a deadline of 3 days and with neither instruction nor guidance from Primary Cost Center Manager.• Facilitated record retrieval and access by annually maintaining filing system for over 430 coworkers and identified and corrected over 2k deficiencies on the spot.• Oversaw $11k inventory and office supply purchases necessary for continual operations.• Processed $6.1M worth of logistics equipment for shipment to an alternative business location.• Managed 24-hour shift rotation by ensuring training of over 65 personnel and created schedule despite 65% work center vacancies due to business travel needs. Show less

• Wrote office job descriptions and directives.• Developed and reviewed 6 training programs for design and construction of compliance training.