As a Solutions Architect at Squarespace, I leverage my expertise in web development and accessibility to provide solutions and guidance to prospective and existing customers for their web presence and intranet needs. I work with engineers, designers, and account managers to deliver customized and scalable web design and hosting solutions that meet the needs of businesses and organizations across multiple industries. I have over ten years of experience in the SaaS industry, having previously managed and led the Technical Product Support and Support Engineering teams at Squarespace. During my tenure I’ve contributed to product development allowing for growth and expansion of the company's customer base and revenue. I have strong skills in customer relationship management, software troubleshooting, problem-solving, and technical communications. Currently motivated by the mission of Squarespace to empower people with creative ideas to succeed online, and I value the culture of innovation, collaboration, and diversity that the company fosters.