Paul Murphy Email & Phone Number

Newcastle Upon Tyne, United Kingdom

Jan 2018 - Present ITPS Project Co-ordinator My role is as the primary point of contact for all contractual mattersGeneral responsibilities include- co-ordination and project management to successfully deliver IT projects from cradle to grave- processing new orders for Service / UC / Data Centre and Professional Service Department, logging tickets (OTRS) for service support, UC, cabling team, data centre & regular communication with customers and sales regarding project scheduling and engineer / consultant availability.- schedule and monitor project activities/task, including resource re-scheduling as required- act as the central point of contact for customers and third party suppliers via email / phone- attend and contribute to all meetings as directed by the Project Delivery Manager, including weekly verbal updates on all IT technical projects and pre sales - monitor and evaluate the impact of services change requests- administration of internal systems, notably Microsoft Project- to provide cover for other teams when required- update Microsoft Project Plans (as required)- key user in the recent implementation of ConnectWise business system in April 2018

Newcastle Upon Tyne, United Kingdom

My role is as the primary point of contact for all contractual mattersGeneral responsibilities include- creating and processing new projects from cradle to grave within CRM from order receipt through to project completion.- liaising with the sales team with all new orders around Lead Times.- liaising with internal and external customers around engineer / developer availability- working with schedulers and coordinators in other teams to utilise additional resources - ensuring hardware is available on time to facilitate the project through liaison with Order Processing.- liaising with TSG Logistics to ensure project equipment is delivered in a timely manner - assisting with coordinating in other teams during periods of short term absence (Sharepoint / Sage / Pegasus)- build strong relationships with Sales/Consultants/Developers and awareness of consultant’s skill sets- working independently and with the relevant manager to manage the open projects and resources to assist in achieving utilisation and revenue targets- maintain projects and internal systems in accordance with TSG quality processes - assist with smooth delivery of all projects, and sign off where relevant.- escalate any projects that are problematic and require senior business attention.- daily team meetings to resolve and/or review any project issues

Northumberland

My role is as the primary point of contact for all technical, production and contractual mattersGeneral responsibilities include- the preparation and scheduling of workload, logistics & resource planning. - maintaining close contact with the multiple suppliers, company departments and the consultant/client associated with each project. - assuring the accuracy of financial forecasts, proving the necessary revisions when required.- maintaining project schedules and financial planning to ensure that all projects complete according to timescale, technical expectation and budget.- to hold regular meetings with customers and internal company departments to provide updates on each project's status.- assisting our financial staff with resolving receivables issues and payment problems.- preparation of technical documentation and BOM preparation & implantation relating to each specific project.

Northumberland

In this key support role I was responsible for- the liaison between system users and in-house/intercompany software developers during the implementation of the Microsoft Dynamics Navision business software package, whilst simultaneously overseeing the phase-out of the existing Visual Manufacturing/Enterprise packages used within the company.- arranging and leading regular company meetings to give updates, provide & receive feedback and address issues of concern from users, developers and company management.- co-ordinating the data migration project from old Visual Manufacturing/Enterprise database system into the new system.- load and stress-testing of the newly developed system, testing for functionality and stability. - organising and delivering training to in-house system users on all relevant aspects of the new software package.

Northumberland

I supervised and ran the Air Handling Unit , Chiller & Unitary spares, warranty & after-sales & service co-ordinator departmentMy responsibilities included- ensuring that logistical and technical duties were undertaken in an efficient and timely manner, whilst always maintaining strict control of project-specific financial matters.- attending UK sites to survey existing AHU installations, with regard to future refurbishment projects, and to determine scope of supply / works. - receiving and actioning external customer / internal service enquiries for spare parts quotations, parts lists and after-sales technical support and BOM preparation.- reporting back to my department head and company Financial Controller on a regular basis regarding current and future issues of a logistical, technical or financial nature.- coordinating internal engineers and sub-contract personnel to scheduled and carry out site works.- providing product and project information to customers, clients, sales force and agents, and provide any additional support determined to be needed subsequent to this.

Education record

Grade C in the following subjects Biology English Language & Literature Chemistry CSE Grade 2 in Maths CSE Grade 3 in History

Business Administration, Nvq Iii

Activities and Societies: I enrolled on and passed a course to gain an NVQ level 3 in Business Administration.

Computer Programming, Nvq Ii & Iii

Activities and Societies: I enrolled on and passed an eighteen month course studying Computer Programming within a Unix environment to NVQ.

It, Nvq Ii

Activities and Societies: I enrolled on and passed a six month course studying Information Technology, relating to Microsoft products.

Btec, Pearson : Principles Of Team Leading, Level 2 Award