Paul O'Brien Email & Phone Number

Auckland, New Zealand

2degrees - Fighting for Fair for Kiwi Businesses

Auckland, New Zealand

Auckland, New Zealand

Instrumental in establishing our social media presence and growing reputation which has seen our Facebook community rise from 24,000 to 170,000+ likers (700% increase), win Customer Service awards 5 years running from Roy Morgan, Canstar and Netguide (where I accepted the award on behalf of 2degrees) and help make us the fastest growing and most popular telco in New Zealand.I'm passionate about giving great customer experiences on all touch points whether it's across social media, email, phone or face to face contact.

Auckland

As part of the Gen-I Managed Customer Centre I helped small business and corporate customers resolve their faults and gave general advice across a wide range of Telecom and Gen-I's products and services. I dealt with data, voice, mobile and Blackberry faults and queries and engaged with 3rd parties including Alcatel-Lucent, Transfield and Chorus to resolve customer issues. Achievements - Awarded ‘Being Your Best’ Customer Service award.Promoted to MCC from 125 Small Business customers to deal with Corporate clients within 1 year.

Proactive in selling leading Service Management/IT Helpdesk software to companies across the UK. Market researched companies gathering detailed contact information for new sales and campaigns.

Maintained and developed the Retail Shop System (RSS) used for producing monthly accounts (£500 million per annum) into O2’s GL accounts, daily stock ordering system (ASOS) and Staff Incentive Scheme for over 1,200 staff and 350 stores. Developed and maintained successful working relationships with my customers and suppliers, improving existing and implementing new products and services. Organised and rolled-out in-house and external training sessions countrywide. Reduced workload by 80% by automating the reconciliation of bank and shop data.Reduced the monthly accounting processes from 5 working days to 1.Worked effectively with all levels including the O2 Chairman’s Office.