Paul Pendleton Email & Phone Number

Darlington

Key Responsibilities:• Responsible for the day to day management of the course administration team to ensure successful course delivery and data reporting.• Oversee the booking processes and administration of courses.• Produce accurate reports showing details of achievements against targets in order for business decisions to be made about courses on a timely basis• Liaise with the finance department to reconcile the course income and costs against the invoicing and management accounts• Lead on the customer operational relationship and reporting/ data return/ invoicing for major customers• Undertake regular performance reviews and KPI’s of the administration team• Manage the customer contact and relationship management systems, ensuring complete and accurate information and reporting at all times.• Responsible for making reporting changes to the way the database records and operates, as and when required by the business• Work closely with the Head of Courses and CRM team to ensure that the CRM meets the needs of the courses business and the transfer from the existing database to the CRM happens effectively.• Create a thorough understanding of the how to sectorise the data and ensure systems are set up to produce this reporting efficiently.• Manage course materials for Cogent Skills courses to ensure that they are produced and delivered on a timely basis and meet branding requirements• Supervise the booking of venues and providers for courses and that the systems are in place for timely payments• Manage the collection of debts within the agreed timescales• Oversee the return of course feedback forms and feedback and report on appropriately• Manage internal procedures to facilitate a Cogent Skills follow up to every delegate attending a course• Participate in Process mapping activities, contributing to the creation of lean processes for each courses• Support to the course marketing team, providing data for campaigns and PR.

Darlington, United Kingdom

To work as part of a team to perform the administration duties around course delivery and venue bookings in order to provide first class quality customer service and achieve maximum course attendance in line with company targets.

1St Newton Aycliffe

I am currently an Assistant Scout Leader with 1st Newton Aycliffe Scout Group, Bishop Auckland, Durham.

Darlington, United Kingdom

Key Accountabilities• To produce course materials for Academy courses on a timely basis• To ensure smooth booking processes and administration of courses • To support the course booking team by providing cleansed company data reports and anomaly reporting for campaigns • To support in database management, accuracy and reporting, helping to organise data and reports so that they are accurate and fit for purpose• To help increase the quality of data held on the database/CRM by researching company contacts and inputting into the database in an accurate, organised and timely manner• To work with the course delivery coordinator to ensure the course materials, prices and provider remuneration lists are always up to date• To work with the course delivery coordinator to ensure that all course venues are to a suitable standard and sourcing new venues if required in line with the budget• To ensure venues and providers are booked appropriately for courses and that the systems are in place for timely payments • To ensure processes are followed so that delegate fees are received on time• To assist in collecting delegate fees on time• To gather in course feedback forms and feedback appropriately• To work with the sales team to ensure that all leads passed over from the team or identified in any other way are followed up and converted into bookings in line with the conversion targets• Input into and enroll delegates onto the Process Safety online assessment system• Work with the marketing team on campaigns to understand how the new courses are being brought to market• To work with the course booking team to achieve Academy course sales targets• To ensure that all course materials that are sent meet branding requirements• To regularly check the quality of the feedback on the delivery of courses and the branding of courses preparing results to be analysed and address

Wynyard Park, Billingham

Duties Include:Providing Administration support to the Administration Manager and Supervisors.Stand in supervisor (holiday cover) to Administration supervisor Providing technical support to the Goods In and Goods Out Administration Clerks.Providing Administration support to the other contracts within the site.Providing training, and retraining, to new and existing colleagues on site.Lean Process Mapping for the Warehouse Operations and ISO 9001Member of 5S Audit TeamAdministration support to the Warehouse Trainers.Maintaining TARsUpdating best working practices after update of Lean ProcessesAdministration Lead on RF ImplementationReporting on stock holding and turnover to the Operations Manager.Producing Trend Analysis on departmental stockholding.Investigating Stock discrepancies from mis-picks and raising journal entries on over/short receipts by the depots.Dealing with Depot/Customer and 4PL complaints.Maintenance of stock location and space management on WMSScheduling container pickups from Teesport

Wynyard Park, Billingham

Sunderland, United Kingdom

Duties Include• Inputting pipe and fittings requisition forms onto WMS• Placing stock orders with suppliers• Chasing/expediting orders with suppliers• Inputting Goods received notes onto computer system• Liaising with Project Managers regarding upcoming work to ensure suitable stock levels• Performing regular stock checks and investigating any shortfalls or overs• Maintaining stock levels and stock rotation• Responsible for stock integrity at 3 other depots• Producing stock level/turnover reports• Receiving and booking out plant and vehicles from the depot• General data entry and other office duties as and when required• Implement new working practice inline with introduction of ORACLE• Responsible for 1 member of staff.• Part of team responsible for relocating main store from Ferryhill depot to Sunderland.

Colchester, United Kingdom

• Dealing with front line claim/policy enquiries• Completing claim forms over the phone with customer• Validating claims and appointing appropriate department/company to deal with settlement/reinstatement• Checking quality/validation of claims• Dealing with emergency claims/situations as and when they occur.• General office duties• Mentor for junior members of staff and guide for any temporary colleagues.• Night shift team leader in emergency situations/STORM conditions• BETA tester for implementation of SAP into department and member of team for “Going Live”

Bachelor Of Arts (Ba), Accounting

Education record