Paul Richards

Paul Richards Email and Phone Number

Integration Project Manager @ DMA (Distribution Market Advantage, Inc.)
schaumburg, illinois, united states
Paul Richards's Location
United States, United States
Paul Richards's Contact Details

Paul Richards work email

Paul Richards personal email

n/a
About Paul Richards

A proven Customer Success & Integration Project Manager, I offer a track record of achievement in managing multiple projects simultaneously, overseeing the entire project lifecycle from concept to delivery to training. In order to properly serve my clients, I work collaboratively in a team environment with stakeholders at all levels to determine their needs and develop customized solutions that add value to their business.I effectively work with both technical and non-technical personnel to plan and carry out assignments. Additionally, I display exceptional account management, business intelligence, data integration, application design and development, testing and analysis, and problem-solving skills. Examples of my work include:*Coordinated integration and deployment of 100s of data sources for large food service GPOs, enabling companies to control product spend while maximize profit. Analyzing over 3,000 data sources enabling clients to review over $300 Billion in spend.*Refined product functionality on supply chain management offerings, enabling customers to apply specific attributions to their products across their inventory rather than editing individual items. *Trained and supported customers using (SaaS) ECommerce supply chain procurement software and analyzed customer supply chains using Spend Management (Business Intelligence) software to provide recommendations for improvement.Succeeded in a very fast paced Silicon Valley startup, I was the 11th employee, for a company that grew to over 300 employees. My success depended on getting the job done and putting the customer first. Having successfully worked remote in various customer facing roles, I know what it takes to anticipate customers needs and provide exceptional service.

Paul Richards's Current Company Details
DMA (Distribution Market Advantage, Inc.)

Dma (Distribution Market Advantage, Inc.)

View
Integration Project Manager
schaumburg, illinois, united states
Website:
dmadelivers.com
Employees:
24
Paul Richards Work Experience Details
  • Dma (Distribution Market Advantage, Inc.)
    Integration Manager
    Dma (Distribution Market Advantage, Inc.) Jan 2024 - Present
    Chicago, Illinois, United States
    Create and Implement Integration Project PlanManage Implementation teams across unique organizations.Design and Implement Business process improvementsLead and motivate resources on project engagement.System configuration for invoice acceptance in various Accounts Payable Systems (Oracle, Workday, etc.)Enablement of CRM / Ticketing System.Oversee multiple projects simultaneously. Online Ordering System Continuity
  • Dma (Distribution Market Advantage, Inc.)
    Integration And Application Specialist
    Dma (Distribution Market Advantage, Inc.) Apr 2022 - Present
    Lead software Integration and Implementation teams across customers.Design and Implement Business process improvementsLead and motivate resources on project engagement.System configuration for invoice acceptance in various Accounts Payable Systems (Oracle, Workday, etc.)Enablement of CRM / Ticketing System.Oversee multiple projects simultaneously. Online Ordering System Continuity
  • Arrowstream
    Customer Success Associate
    Arrowstream Dec 2021 - Apr 2022
    Chicago, Illinois, United States
    Responsible for all phases of Customer Success.Provide guidance and best practice methodology to customers using the ArrowStream system.Create and update documentation building a knowledge base that aligns with customer requirements.Conduct customer training on various business applications.
  • Newport Avenue Market
    Business Specialist
    Newport Avenue Market Aug 2019 - Dec 2021
    Bend, Oregon, United States
    Analyze current business practices and create new and improved processes. Improvements in efficiency, increased sales, increased production have been designed and implemented across the department.
  • Itradenetwork, Inc.
    Customer Success Manager
    Itradenetwork, Inc. Jun 1997 - Nov 2017
    Pleasanton, Ca
    • Served as liaison between customers and internal technical teams, with the ability to present highly technical concepts in a manner that is accessible to all users. • Ability to analyze data, identify trends, and see opportunities based on Business Intelligence.• Successfully managed SaaS implementation of ecommerce website for many large scale restaurant groups, including "QSR" segment.• Highly effective communicator that is capable of empathizing with customers. Ability to take a customer problem, view as an opportunity, to create a win for everyone. • Multitask several projects simultaneously, defining project scope and employee tasks to ensure on-time, on-budget delivery of assignments; administered resources and tracked project progress. Tenacious! • Created implementation process that reduced implementation time by 50% that was adopted company wide.• Documented and vetted product enhancements and customizations per customer requests.• Handled internal and external communications, at all levels, keeping stakeholders up-to-date on project progress.

Paul Richards Education Details

Frequently Asked Questions about Paul Richards

What company does Paul Richards work for?

Paul Richards works for Dma (Distribution Market Advantage, Inc.)

What is Paul Richards's role at the current company?

Paul Richards's current role is Integration Project Manager.

What is Paul Richards's email address?

Paul Richards's email address is pa****@****ers.com

What schools did Paul Richards attend?

Paul Richards attended Florida State University.

Who are Paul Richards's colleagues?

Paul Richards's colleagues are Lou Magnelli, Tracy Rogers, Ralph Smith, Jamie M. Thielman, Cscp, Sean Maude, Erika Center, Ryan High.

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