Program Director in Ecosystems Programs team.

Running a team of 20+ distributed across US, UK and India.Accountable for:- Delivery of all professional services Customer projects, utilising our Linguamatics Natural Language Processing software and services- Customer Support- Customer Success- Commercial operations

Running the Lead to Cash operations team for the sales and business development organisation at Kigen.Leading a brilliant team, learning lots and having fun!- Implemented contracting framework to enable sales to self-serve contracting documentation and win deals quicker, while driving consistency of terms- Sourced, procured and managed migration from SalesForce to new CRM, plus other Sales ops tools and services- Implemented product ordering logistics for customers, directly interfacing with customers, liaising with vendors and managing complex supply chains- Attend Leadership Team, reporting to LT and CEO on quarterly progress of Sales pipeline against targets, alongside key Sales KPIs

Working within the Operations team for the Pelion Connectivity organisation within Arm's IoT Platform Business Unit. Mainly focussed on business operations including:- Program management of operational improvements in preparation for entering US market- Risk management of group risks- Working with leadership team to elicit, define, track and report organisational OKRs and key operational health metrics in line with group strategy and objectives- Assimilating change across the organisation following reorganisation- ISG representative for Arm-wide Atlassian transformation program

Running the Program Management function for the ISG Devices group within Arm's Internet of Things Services business. Reporting to the VP of Product and Business Operations.- Managing business change project of major reorganisational change and restructuring- Leading team of 10 Program Managers providing program management for engineering organisation of around 250 across 4 sites in 4 countries (UK, US, Finland and Israel).- Agile program management following scaled agile for 5 delivery streams including Cloud Services SaaS product development, embedded software, developer tools, websites, mobile applications and IoT operating systems (Pelion Device Management) including assimilation and adoption of processes and ways of working for the new organisation- Project management of multiple professional services projects for customer projects, defining, agreeing and assimilating process working with sales, through definition, development and delivery to the customer- Project management of multiple partner collaboration projects- Ensuring governance to meet ISO9001 certification, working with internal and external audits- Meeting expectations to achieve ISO27001 certification in 2019- Reporting, stakeholder management, risk mitigation and issue escalation of multiple programs and projects- Resource planning with engineering leaders- Facilitating operational running of Leadership Team- Working with Leadership Team to agree, define and communicate OKRs for the organisation- Supporting Cambridge site manager to manage comms activities for local team

Reporting to the SVP and GM of Cloud Services BU and running Agile Program Management and Operations for this business unit in Arm's IoT Services Group.- Leading team of 8 (Program Managers and Business Operations Managers) across 6 sites and 4 countries (UK, US, Finland and Israel) delivering the Program Management and Business Operations functions.- Introduced and established scaled agile across distributed organisation of 18 scrum teams across 4 countries.- Facilitated PI planning, execution, tracking, and reporting across the organisation- Defined, established and managed a continuous delivery process- Stakeholder management, issue escalation and unblocking obstacles- Managed operational running of the Leadership Team (LT), facilitating meetings, organising off-sites, strategy sessions and holding other members of the LT accountable to their commitments- Led business operations function, partnering with finance team, tracking and reporting on business operational metrics and KPIs (revenue, run-rate, objectives, etc) - Organised, ran and facilitated all-hands and town-hall meetings for the organisation enabling General Manager to communicate to the organisation

Principal Program Manager in Arm's IoT Cloud Services group (ISG). Working on Mbed Cloud, Arm's Internet of Things device management platform.- Leading Mbed Cloud Firmware Update product development teams (20+ engineers) - delivering:* Mbed Cloud Update device management Web Services via continuous delivery* Multiple Embedded Software products to support the Firmware Update productProviding leadership to the teams, making sure we're focussed on delivering value. Managing risks, issues, dependencies, reporting, implementing continuous improvement, removing impediments, stakeholder management and doing whatever is required to help the team achieve our goals!- Leading top priority Arm Lead Partner engagement with partner in far east.* Managing project plan and schedules. Engagement and governance models.* Reporting, managing issues and risks. Stakeholder management.* Prioritising work within Arm to ensure Partner is satisfied* Chairing weekly meetings, multiple site visits, leading workshops etc- Part of division Program Management operations team. * Monitoring ways of working. Sharing good practice. Driving continuous improvement.* Documenting how we work within Arm's management system* Providing business assurance for internal and external audits, preparation, participating in audit interviews and driving through corrective actions* Co-ordinating operational budget and headcount planning activities- Leading office facilities team * Organising social events, office improvements and making our office a fun place to work!- ISG rep for Arm's project management steering group

Senior Delivery lead for the Mobile Application Framework team. Embedded as part of the co-located development team, focusing on coaching the delivery team to reach and maintain high performance, using feedback loops to enable the team to optimise our delivery cadence, normalise our story size and always deliver the smallest slice of work with the most value.

BBC Digital Platform Project Lead for a change project across Platform and Radio product group. - Strategic Change Project across Platform and Radio Product Groups in Digital working with the BBC Spark team.Project Lead for Platform, including:- Led project on behalf of Platform- Implemented Lean methodologies- Engaged with staff across the two organisations running work-shops, focus groups, interviews, etc.- Analysed findings, reporting back to staff, positively encouraging people to get involved.- Engaged with Senior Management, facilitating work-shops, presenting back findings and influencing towards desired outcomes.- Set up multiple work-streams and monitored progress, unblocking issues and ensuring continued momentum.

Test Manager for Mobile Platforms at The BBC.- Built Test team from 1 to over 20 members.- Leading team of 22 testers both on-site and off-shore.- Line management of permanent and external staff.- Providing technical leadership to Test activities.- Managing resource across Agile development teams.- Defining and leading the Test strategy for the department.- Recruitment.- Managing contractors and in-sourced external resource.- Stakeholder management.- Liaising with third parties, agreeing and monitoring work orders and authorising payment.- Working with Product Managers, Engineering Managers, Programme Managers and our teams to get fantastic features released to delight out audiences. - Accountable for Testing of BBC iPlayer and BBC iPlayer Radio native applications on iOS and Android. - Accountable for Testing Mobile Platforms' component products for iOS and Android. - Defining and running the mobile compatibility programme.

Test Lead for a team of 6 Testers on Mobile BBC iPlayer products on:- Cross-platform Mobile Web.- iOS native app on iPod/iPad/iPhone, including launch of service on iPhone.- Android native app.Involved:- Point of expertise for Test Activities.- Defining Test Approach for products.- Managing Test activities.- Defect prioritisation and triage.- Stakeholder management.- Provision of Test Exit Reports and recommendations on release candidate quality.- Prioritisation of Test activities against incredibly challenging deadlines.- Recruitment and management of in-sourced external Test resource.- Line management of permanent staff.

Test Lead for:- Mobile BBC iPlayer on iPad. Sole Test effort for the BBC's first native iOS BBC iPlayer app on iPad.- Mobile BBC iPlayer on Mobile Web. New feature development testing and certification testing.- BBC News native app on iOS (iPod/iPad/iPhone).

- Test and evaluate new software.- Author validation documentation, UAT scripts and execute test scripts within department SOPs and to Good Laboratory Practice (GLP).- Maintain processes and data integrity to department SOPs and GLP.- Capture requirements from customers, define URS, design, develop and implement software solutions.- Maintain the department website using Plumtree and Sharepoint.- Generate training materials and provide training to staff.- Liaise with third party vendors to purchase hardware/software and negotiate contracts.- Coaching and day to day supervision of placement students.- Building desktop and laboratory PCs, using automated build methods, both for production and pre-production testing.

- Designed and developed data analysis templates from user requirements through to deployment using ActivityBase and VBA.- Defined specification for ISIS oracle tables for data reporting.- Liaised with business IT groups to represent the department.- Developed an Access based compound database tracking system.- Designed and developed a Metrics generating application in VB to provide screening numbers for the department.- General in-vitro pharmacology experience.