Management and review of team and individual objectives, plus the day to day oversight of team deliverables reporting to the Head of Business Application Support.Engagement with project teams to aid testing and delivery.Integration of support teams following the acquisition of Pareto in 2013.Systems include: Thinkfolio, Latent Zero Capstone, Fix (including Nyfix, EM, Tradeweb, MarketAxess and FXAll), Benchmark Builder (in house), Xenomorph, Lipper and Cash Forecaster (in house).The following systems for support and small scale changes:SQL, CADIS and Control M.

Completing the separation of the Property team as Invista and providing transitional support.Investigating and resolving all escalated user / IT issues.Learning and understanding the systems and processes from the Front Office support area.Prioritising escalated user issues and co-ordinating our business requirements with the vendor.Managing and implementing the patches for our order management and dealing systems – especially LZ.Co-ordination of packaging resource to provide packages in a timely manner for testing. Updating test plans, conducting and managing testing.LZ Sentinel – collating and co-ordinating small scale development requirements, utilising the tactical development resource to complete the work. Documenting requirements and developing solutions where possible. Managing user forum to agree work loads and schedules.Attending weekly meetings with Infrastructure support to discuss problems which require interdepartmental action.Team Leader cover during absence.

Following the expansion and division of the application support team I was requested to form part of the Operations support team. This covered the Trade flow systems such as SWIFT, internal trade routing software, STP processes (Salerio), and our Property department (Horizon).The team was charged with day to day support of second and Third line user issues and completing the integration of the accounting and order matching systems. I was responsible for the upgrading of SWIFT, CARS (reconciliations), and the day to day running of Salerio (order matching).Whilst in this role the business decision was taken to out source the operations / back office teams. I provided analytical and testing resource to the project. This included the relocation of all effected staff to Canary Wharf, and the decommissioning of legacy applications.During 2006 the decision to separate our Property division and float it as a separate entity was taken. I took a place on the project team as a representative of IT support. This included:- Project Manager support and liaising with the vendor of the account management system to upgrade prior to seperation. -- Testing and rollout of the Accounting system (Coda Dream). - Co-ordinating with the packaging team to ensure all applications would be available to the new business.- Managing the vendor supported upgrade of the document imaging technology. This was to bring it up to an XP compatible version, ready for the new company.It was during this time that I moved support teams away from the outsourced functions.

2nd & 3rd Line support for all business applications During Insight / RAM merger.This included Order management and Dealing systems, trade processing and trade flow.

- Support of all order management, trade flow, and accounting systems.- Involved in testing and planning for ISO15022 SWIFT message standards, and CARS upgrade.- Providing additional depth of business knowledge to the IT support team.- Logging, prioritising, and investigating user issues.- Start of day application health checks.

- Production of cyclical valuations, and additional client schedules.- Quality control and checking of valuation packs.- Investigation, tracking, and ownership of client queries and communication of portfolio related issues to the client.- Member of the Charities team, tasked with developing a scaleable approach to winning further mandates from Charitable organisations.- Business project resource for the CARS reconciliation system implementation. This included input into the test plans, testing, providing training, and mentoring colleagues post implementation.- Rule Coding for LZ Sentinel compliance system implementation.

- Assisting Account Manager with the day to day running and monthly roll over of a revolving credit facility, incl: coverage, new tranches, and improving procedures.- Tax driven investment model, including issuing price indications for prospective and existing clients, issuance of notes, subsequent closure of interest positions & controlling of all internal activities thereof i.e. Contracts and account opening.- Close support of 3 derivative portfolios: Adaptation and introduction of internal procedures to service portfolios, reconciliation, and confirmations.- Monthly reporting of Bank’s own asset portfolio.- Loan approvals in connection with re-financing of credit agency.- Administration and reporting of various pooled deposit investment vehicles.

-Production of monthly and quarterly client valuations, client specific schedules, and performance data (including income accruals).- Control of and response to any client or internal fund specific problems or enquiries.- Daily and monthly cash reconciliation, investigation and documentation.- Resolution of discrepancies and procedural changes.- Maintenance of adequate service levels in accordance with the management agreement.- Fund Manager, Client, Custodian, and internal liaison.- Systems testing prior to introduction of PALADIGN.