Paul Rutter Email & Phone Number

Management and review of team and individual objectives, plus the day to day oversight of team deliverables reporting to the Head of Business Application Support.Engagement with project teams to aid testing and delivery.Integration of support teams following the acquisition of Pareto in 2013.Systems include: Thinkfolio, Latent Zero Capstone, Fix (including.

London, England

Completing the separation of the Property team as Invista and providing transitional support.Investigating and resolving all escalated user / IT issues.Learning and understanding the systems and processes from the Front Office support area.Prioritising escalated user issues and co-ordinating our business requirements with the vendor.Managing and.

Following the expansion and division of the application support team I was requested to form part of the Operations support team. This covered the Trade flow systems such as SWIFT, internal trade routing software, STP processes (Salerio), and our Property department (Horizon).The team was charged with day to day support of second and Third line user issues.

2nd & 3rd Line support for all business applications During Insight / RAM merger.This included Order management and Dealing systems, trade processing and trade flow.

- Support of all order management, trade flow, and accounting systems.- Involved in testing and planning for ISO15022 SWIFT message standards, and CARS upgrade.- Providing additional depth of business knowledge to the IT support team.- Logging, prioritising, and investigating user issues.- Start of day application health checks.

- Production of cyclical valuations, and additional client schedules.- Quality control and checking of valuation packs.- Investigation, tracking, and ownership of client queries and communication of portfolio related issues to the client.- Member of the Charities team, tasked with developing a scaleable approach to winning further mandates from Charitable.

Copenhagen Area, Denmark

- Assisting Account Manager with the day to day running and monthly roll over of a revolving credit facility, incl: coverage, new tranches, and improving procedures.- Tax driven investment model, including issuing price indications for prospective and existing clients, issuance of notes, subsequent closure of interest positions & controlling of all.

-Production of monthly and quarterly client valuations, client specific schedules, and performance data (including income accruals).- Control of and response to any client or internal fund specific problems or enquiries.- Daily and monthly cash reconciliation, investigation and documentation.- Resolution of discrepancies and procedural changes..