Paul Stretton Email & Phone Number

Oldbury, Gb

As the Operations Director for Net-Zero Communities at Amber, I lead the operational strategy and delivery for our Community clients, driving key initiatives that align with our mission to revolutionize utilities, enhance customer satisfaction, and contribute to a sustainable future. My responsibilities include:Operational Leadership: Overseeing billing, customer service, resident engagement, and site onboarding/offboarding, ensuring seamless service delivery and a positive customer journey.Strategic Growth: Playing a crucial role in the execution of our 2030 Masterplan, supporting both the expansion and enhancement of our Net-Zero Communities product.Digital Transformation: Collaborating with the Digital Enablement team to roll out digital initiatives that improve customer experience and operational efficiency.Team Development: Leading and mentoring multiple teams, fostering a culture of excellence, innovation, and trust.Business Improvement: Implementing process efficiencies and risk management strategies to support our ongoing growth and resilience.Through this role, I’m excited to contribute to Amber’s vision and lead the way in delivering industry-leading solutions for a sustainable future.

Milton Keynes, England, United Kingdom

Firefighting operational inefficiencies within Shell Energy including reducing Aged Unbilled by 47% over a 6 month project and implementing a BAU structure to create ownership and accountability. Operationally lead the end to end management of 534k Supplier of Last Resort (SoLR) customersLead the migration of 156k customer from GSE to Shell Energy and Billing 97k historical PPM customers Created and executed an unbilled clearance plan for 122k (£84m) accounts from Jun 2018- Jun 2019 (Greenstar Energy).Responsible for operational Regulation & ComplianceAnnual Operational Budget ManagementDesigned and Implemented cost effective BAU restructure.Provide leadership to finance and operations aspects of the project, including general administrative processes, financial management, subcontract management, accounting, and logistics.Provide day-to-day management of the Operations team within the business unit by providing clear direction and setting team and individual performance goals.Oversee production finance and provide support to key production strategies and decisions.Maintain and develop key performance measures and tracking systems for the plant to measure progress and identify focus areas for improvement.

Birmingham, United Kingdom

Provide leadership to finance and operations aspects of the project, including general administrative processes, financial management, subcontract management, accounting, and logistics.Provide day-to-day management of the Operations team within the business unit by providing clear direction and setting team and individual performance goals.

Birmingham, United Kingdom

Develop and maintain relationships with stakeholders.Developing all system functions from acquisition, integrating industry flow management, through to billing, metering, collections and regulatory change.

Birmingham, United Kingdom

Developed business growth strategies, which resulted in optimised cash flow, improved customer experience and minimization of risk, cost, and debt.

Birmingham, United Kingdom

Managed day to day operations and ensured all operations were within regulatory guidelines.Designed, implemented, and maintained a risk management framework.

Birmingham, United Kingdom

Managing a team of Specialists within the Credit Vetting and Direct Debit areas.

Oldbury, Birmingham

Managing a team of senior complaint advisors in a fast moving customer focused environment

Stoke & Oldbury, West Midlands

Roles including: Billing, Un-billed, Gains, Losses, Prepayments, Registrations and New Connections