Paul Swaney Email & Phone Number

Ann Arbor, Mi

Founded http://www.stadiumjourney.com Responsible for overall management and business operations of the company. Manager of 80-100 writers from around the world delivering stadium reviews daily.Established a process for maintaining current information of more than 2,600 sports stadiums.Consulted and collaborated with numerous teams at various professional levels (majors, minors, college).Managed publishing and sales of quarterly print magazine and annual top 100 stadiums list.

Audited internal systems and delivered process improvements to upgrade overall efficiency and qualityLed Program Integrity Unit (fraud prevention) and Quality Assurance team (internal audits).Reviewed daily productivity, aggregated results across 16 customer service and processing teams, and analyzed trends to identify issues and make recommendations.Member of the Senior Management team. Contributed to strategic decisions across all departments. Consistently asked to step up and take on new assignments and responsibilities to support organizational goals.Received letter of commendation from Governor of Illinois for management of Put Illinois to Work program.

Chicago, Il

Responsible for professional development of 400 staff members.Organized the annual staff development conference with external speakers, training courses and development opportunities for all staff members.Created an Agency-wide Mentoring Program that resulted in increased opportunities for line staff to learn directly from Senior Management.Reviewed all performance appraisals and disciplinary actions, providing feedback and assistance to management and ensuring compliance with applicable local, state, and federal employment law.

Chicago, Il

Managed 8 staff responsible for processing and handling of a caseload of about 4,000.

Chicago, Il

Processed applications for Child Care Assistance Program. Answered phones to handle questions and met with applicants in person.

Bachelor'S Degree, Psychology

Education record