I work IN my business, making sure Cornman Farms employees have the tools they need to do their jobs well and also working with the production team to give personal tours, learn about clients' event visions, accurately plan their details, weigh in with my experience and execute a day that goes just as planned (or at least as far as guests can tell).I work ON my business, harnessing my partner's crazy ideas and generating a few of my own while balancing our triple bottom line of great food, great finance and great service.

Managed the day to day operations of Events at Cornman FarmsEnsured all operations are in place and executed to the benefit of guests, Events at Cornman Farms, and Zingerman's Community of BusinessesLed and managed the Event Coordination team, Event Execution team, Groundskeeping/Maintenance (Look and Feel) and Beverage Coordination teamDrove revenue and managed on-property expenses - Control and improve costs of executing events (ultimately responsible for meeting and beating gross margins and overall cost needs)Oversaw the booking and execution of all meetings and eventsOversaw the recruiting, training, scheduling, and supervision of all staff including performance management and conflict resolution Built and maintained long-term relationships with our guests and vendorsResponsible for ensuring public spaces, grounds, work and kitchen areas meet sanitation and cleanliness/maintenance standards including lawn care, landscaping, and planting on the groundsEnsured that events are planned and executed in a timely manner according to the guests expectationsCollected deposits and prepared/maintained accurate internal billing records and billing of eventsProvided tours and tastings for guestsResponsible for liquor license and insurance complianceGave great service with a smile and enthusiasm at all times

I share the Zingerman's approach to giving great service in our 2-day seminars, 4-hour workshops and in locations all over the country.

I taught, defined, measured, lived and rewarded great service within one amazing organization made up of 9 pretty cool businesses. How? Well, I...*Modeled Zingerman’s 3 Steps to Great Service and 5 Steps to Handling Complaints in all interactions *Led the development, implementation and effective promotion of ZCoB-wide rewards programs for great service providers *Brought a deep understanding of traditional, cultural and ethnic norms into every aspect of service *Acted as permanent and influential member of the ZCoB-wide service Great Service Group (GSG), serving as its Chair and driving its agenda.*Worked with GSG to set strategic and inspiring annual plan targets for all organization wide service measures Also, I:*Created and promoted organizational as well as business specific service improvement initiatives, focusing on both retail and wholesale customers.*Shared best practices across all Zingerman’s businesses *Shared and promoted ZCoB-wide service training tools, emails & articles *Ensured that our internal Service training is effective, available and meeting existing and emerging needs/trends. Training related functions included:*Teaching, maintaining, and updating the leader’s guides for all service related training, developing new service training as needed.*Responsible for ensuring service classes were being regularly and effectively scheduled and promoted.*Working with Training Engineers to conduct an annual review of service classesActively communicated, managed & responded to service related data across the organization as follows:*Tracked and followed up on service feedback both from a big picture standpoint and in terms of particular noteworthy opportunities, trends or issues. *Assured timely and accurate reporting and tie outs in all service related measures at Partners Group and Great Service group.

Coffee-making, water-pouring servant leader responsible for all aspects of the guest's and staff's experience!Built and attained annual goalsHired and oversaw training and performance reviews for staff of 70 following the principles of Servant Leadership and StewardshipOther Zingerman's work & accomplishments• Great Service Group Member, September 2011-present

Areas of ResponsibilityRestaurant & Retail Shops• Oversaw daily operations for 1,200-seat restaurant • Provided timely, proactive service to internal and external guests• Handled guest opportunities regarding food and service• Administered schedules, assigned daily work and prioritized side-work to ensure proper quality of service while maintaining costsSales & Catering• Aggressively sought new markets for catering and private parties• Fostered existing business relationships and provide imaginative, personalized service• Managed a team of 3 salespeople and 4 sales secretaries, handling all HR duties• Developed and monitored annual sales and marketing budget of $250,000• Acted as an Ambassador of the company at trade shows and conventions to promote company and build salesTraining• Created the first-ever training handbook for the sales department and personally trained all sales and office staff• Annually, effectively led and motivated 30+ supervisors through 1-to-1 sessions and monthly required meetings• Gave in-house and public seminars on topics ranging from “Dealing with Difficult Guests” to “Creating Raving Fans”