Managed the front desk by answering phones, scheduling appointments, interacting with customers, and handling billing inquiries Patient registration, insurance verification, obtain all authorizations/precertifications and retrieve additional medical records/documentation required by insurance companyPatient billingResponsible for tracking work in progress report and keeping all work files up to date with current and accurate information  Responsible for verifying insurance benefits while communicating this information to patients and orthotists  Responsible for all DME authorizations/pre-certifications and for retrieving additional medical records/documentation required by insurance company Prepared all paperwork to be sent to the main office Responsible for tracking work in progress reports and keeping all work files up to date with current and accurate information Applications: PEAR, Availity, CareCentrix, Noridian Medicare Portal, One Healthcare and Brightree

Successfully supported each side of the business which consisted of the office and the surgery center While supporting the Office side of the business scheduled office visits for 2 general surgeons, neurologist, and a radiologistCompiled weekly lists of patients scheduled for surgery for the following week and sent to appropriate group of individuals for proper planningPrepared patient charts in Amkai by verifying benefits, medical history, consent for surgery, and ensuring all labs and EKGs were received and patient's surgical packets Supported the surgery center by scheduling for at least 9 surgeons Retrieved and confirmed all booking sheets for patients to register their critical information to verify benefits for procedures Prepared patient electronic charts with extreme accuracy to include anesthesia type, specific doctor performing surgery, surgery tools, procedure codes and diagnosis codes, etc.Composed surgeon operation notes at the end of each week and sent them directly to surgeon and billing department for proper reconciliationMaintained a calm demeanor while working in a multifaceted business to ensure accuracy, precision, and details

 Managed the front desk daily operations for the physical therapy office while maintaining office supplies, petty cash, and custodial coverage  Daily communication with staff regarding billing, insurance or any other critical updates  Assisted center manager with additional duties and paperwork as assigned  Assisted Clinical Operations Director (COD) on projects such as updating forms to meet HIPPA or Medicare criteria  Responsible for all aspects of billing such as A/P forms, billing attachments, and bills on hold Maintained and reconciled weekly/monthly reports of the Daily Operations Control (DOC) consisting of active/new patients, capitation/non-capitation, etc.  Maintained and sent weekly referring doctor tracking reports with appropriate information to the COD, PR representative, and center manager Created and maintained a quick reference form of patient charts for staff Responsible for obtaining all authorizations of visits and extension of time for previously approved visits Maintained a log of patients requiring pre-certification, number of visits approved, and expiration dates Prepared a master schedule for multiple therapists including administration time to manage the flow of schedules Point of contact for all patient and staff inquiries Built strong relationships with doctors and patients to contribute to a positive patient experience and work environment Patient Service Specialist trainer for all Philadelphia area centers in addition to owning the role of subject matter expert  Trained at least 10 Patient Service Specialists on how to: register new patients, verify insurances, chart preparation, daily reconciliation, how to obtain & track authorizations, billing, reconcile weekly/monthly report