Respond to inbound/outbound customer inquiries for a variety of organizations including but not limited to national brands, law firms, medical practices, etc. all from the comfort of my home. Life doesn't get any better than this (hello work/life balance). It's an honor to be part of a company that has been recognized by Great Place to Work and FORTUNE as one of the 2018 Best Workplaces for Women.

I am an Intake Specialist for the law office of attorney's Whittel & Melton, LLC. We specialize in Personal Injury, Criminal, Employment and Family Law. My responsibilities include contacting potential clients to coordinate the execution of legal documents for representation as well as conducting interviews in an effort to compile all necessary information and potential evidence required by the attorney to represent our client.

• Recipient of Key to Customer Service Award in 2014 for going above and beyond in patient/family care.• Guided non-insured patients through applying for financial assistance.• Collected co-pay requirement from patient as indicated through third party verification systems.• Liaison between hospital and insurance company to ensure timely processing of patient claims.• Obtained insurance authorizations for patient admissions.• Trained and Mentored new employees on policy and procedure.• Managed patient records from plan of care to dismissal upon completion of therapy regimen.

2010-04 - 2013-10 Executive Legal AssistantWhittel & Melton, LLC * Gainesville • Appear to court clerk for specific filings.• Communicate result of court proceedings to clients.• Uploaded electronic files and images into firms document management system.• Reconciliation of various accounts.• Created Motions, Supplemental Petitions and Parenting Plans for review and signature of representing attorney.• Kept physical files and digitized records organized for easy updating and retrieval by any team member with access.• Assisted attorneys in collecting information such as employment, medical and other records.• Maintained office supplies inventory and ordered new supplies as needed.• Filed documents with courts on behalf of attorney.• Diligently edited legal correspondence for grammar and spelling.• Drafted memoranda and legal documents under supervision of staff attorneys.• Conducted interviews with clients and witnesses to establish and verify key case information.