- Serve as the first point of contact for new patients, ensuring a smooth and welcoming introduction to Oak Street Health.- Guide patients through the onboarding process, addressing initial queries and concerns.- Coordinate with various departments to facilitate a seamless integration into the care system.- Provide exceptional customer service to enhance patient experience and build lasting relationships.- Assist in streamlining administrative processes to improve overall efficiency and patient satisfaction.

- Provided the optimal customer experience by accurately taking customer orders and safely handling food, while simultaneously enhancing customer service and verbal communication skills.- Memorized over 50+ menu items and rotating specials in order to give customized recommendations to guests.- Swiftly and successfully resolved conflict resulting in customer satisfaction 100% of the time.- Maintained and enforced strict and up-to-date cleanliness and social distancing policies regarding the COVID-19 outbreak to ensure both employee safety and customer satisfaction.

- Worked with Olaplex and created ambassador content for Mary Ott (@maryh.ott) (Olaplex Advocate)- Volunteered for Color the World 2023 event hosted by Olaplex and CosmoProf.- Created ambassador content for Amika, Olivia Garden and R+Co. -Developed and executed creative sales incentives, utilizing email and social media channels (@withlovemarysalon) to promote the salon's services.- Oversaw front desk operations, ensuring a welcoming experience for salon visitors and effectively coordinating client appointments and services.- Supervised a team of 8 employees, fostering professionalism and positive rapport, while overseeing scheduling and addressing confidential matters.- Took charge of inventory management, including ordering, receiving, and stocking of salon products and supplies.

- Greeted new and returning students and developed relationships.- Answered questions and concerns about the recreation center and school events.- Enforced school rules to prevent life threatening accidents.- Maintained and enforced strict and up-to-date cleanliness and social distancing policies regarding the COVID-19 outbreak to ensure both employee safety and customer satisfaction.

- Provided the optimal customer experience by accurately taking customer orders and safely handling food, while simultaneously enhancing customer service and verbal communication skills.- Memorized over 50+ menu items and rotating specials in order to give customized recommendations to guests.- Swiftly and successfully resolved conflict resulting in customer satisfaction 100% of the time.- Maintained and enforced strict and up-to-date cleanliness and social distancing policies regarding the COVID-19 outbreak to ensure both employee safety and customer satisfaction.

- Warmly greeted new and returning customers and developed relationships resulting in customer loyalty.- Sat guests and managed seating charts.- Responding to guest inquiries and requests in a timely, friendly and efficient matter.- Placed reservations, answered questions and accommodated guests resulting and aiming for a great customer experience.- Maintained and enforced strict and up-to-date cleanliness and social distancing policies regarding the COVID-19 outbreak to ensure both employee safety and customer satisfaction.