Paula Knight Email and Phone Number

Work with the Community Development team to ensure effective execution of community engagement projects. Assist CRA team to ensure the bank is highly visible in the community through volunteer efforts, as well as through organized special events that promote the bank's investment in community development projects.

Co-manage a client portfolio consisting of more than 30 Homeowner Association Management Companies with $76MM in deposits. Provide support to 2 Client Managers to ensure client needs are addressed in a timely manner.Responsible for performing daily client support functions, including setting up treasury products and services and identifying and escalating issues before they become critical to clients.Assist with production issue research, resolution and reporting; as… Show more Co-manage a client portfolio consisting of more than 30 Homeowner Association Management Companies with $76MM in deposits. Provide support to 2 Client Managers to ensure client needs are addressed in a timely manner.Responsible for performing daily client support functions, including setting up treasury products and services and identifying and escalating issues before they become critical to clients.Assist with production issue research, resolution and reporting; as well as ongoing monitoring.Responsible for establishing and maintaining strong working relationships with treasury sales, core operations, application development, and vendors. Show less

Accountable for the development, improvement, and execution of processes; primary focus was on long-term strategy; provided operational support for technology, audit, and various other daily support tasks. Managed and executed multiple process initiatives to achieve desired business results; eliminated road blocks that interfered with the success and progress of the initiatives; and ensured process adherence. Worked with business partners to assess needs and develop necessary… Show more Accountable for the development, improvement, and execution of processes; primary focus was on long-term strategy; provided operational support for technology, audit, and various other daily support tasks. Managed and executed multiple process initiatives to achieve desired business results; eliminated road blocks that interfered with the success and progress of the initiatives; and ensured process adherence. Worked with business partners to assess needs and develop necessary measurement tools; collaborated with various teams in and across lines of business to achieve results. Worked closely with various different project teams/managers to understand detailed project goals and business requirements and how they impacted associates, operational processes, and bank compliance. Assisted with development and delivery of a new sales & service platform franchise-wide. Assisted with the delivery of a self service device used to process transactions with the assistance of a remote Call Center. Show less

Managed the corporate workplace and security of 34 market management teams and 1100 banking centers. Managed furniture, equipment and facility requests, as well as lead issue resolution for assigned markets. Performed role of "Champion" for Retail Banking Store Initiative (RBSi) program, which designed and implemented enterprise-wide set of consistent processes for banking center openings, closings, relocations and renovations. Responsible for vendor negotiation and… Show more Managed the corporate workplace and security of 34 market management teams and 1100 banking centers. Managed furniture, equipment and facility requests, as well as lead issue resolution for assigned markets. Performed role of "Champion" for Retail Banking Store Initiative (RBSi) program, which designed and implemented enterprise-wide set of consistent processes for banking center openings, closings, relocations and renovations. Responsible for vendor negotiation and implementation during rollout of new initiatives, as well as resolution of operations issues Show less

Managed 6 associates, providing operational support to 14 markets. Support included Non-Credit Losses, Teller Cash Differences, RBSi Projects, and Cash Management. Responsible for budgetary and expense management, including forecasting. Routinely interacted with market management executives and managers.

Lead and supported 4 separate transitions that brought common platform to newly acquired banks. Successfully lead implementation of Electronic Deposit initiative in TX market. Core team member of Quick Business Deposit (DFSS Project), earning Greenbelt.Managed 3 associates that supported TX/NM Retail Banking Store initiatives.Supported various projects simultaneously franchise-wide by leading and providing support to multiple Regional Management Teams.